Lead Systems Engineer - National Passenger Railroad Corporation (Amtrak) - Washington, D.C.
(2017-02)
Serve as the Enterprise Technology Subject Matter Expert (SME) for all conference rooms, dedicated situation rooms, and transportation operational centers nationwide.
- Engineer and deploy repeatable, scalable AV solutions that drive organization-wide collaboration and significantly reduce operational overhead.
- Lead high-impact, moderately complex technology modernization projects, successfully mitigating risks to business unit performance.
- Research and evaluate emerging technologies to influence and guide long-term technology strategies for multiple corporate business units.
- Collaborate closely with the Unified Communications team to integrate Skype for Business and modern UC tools across enterprise devices.
- Act as a senior consultant and technical escalation point for project managers, providing deep technical analyses to monitor program health and service delivery.
Lead Technologist - Department of Energy - Washington, D.C.
(2015-11 - 2017-02)
- Designed innovative, secure AV and IT infrastructure solutions aligning with federal requirements, proposing efficient short-term alternatives when required.
- Directed cross-functional engineering teams tasked with resolving high-priority technical issues escalated by senior operations and third-party providers.
- Troubleshoots and optimized complex information systems and network segments to eliminate operational deficiencies.
- Partnered with external technology vendors during root-cause analysis and system troubleshooting to ensure swift resolution of platform failures.
- Identified and executed strategic process improvements by introducing modern, vetted hardware and software systems.
AV Lead Technician / Interim AM Supervisor - PSAV (Marriott Marquis) - Washington, D.C.
(2015-10 - 2016-11)
- Managed daily floor operations, including tech workflow distribution, labor scheduling, and coordination for high-profile hospitality events.
- Oversaw the accurate setup, live operation, and breakdown of complex, intermediate-to-advanced audiovisual layouts.
- Mentored and trained incoming technicians on floor activities, preventative maintenance, and strict corporate hospitality service expectations.
- Maintained critical client relationships by meeting on-site with event planners and checking in continuously to ensure seamless technical execution.
- Conducted daily inventory control, equipment logging, and preventive maintenance to maximize gear longevity and presentation quality.
Audio Visual Specialist - World Bank Group (Corporate Headquarters) - Washington, D.C.
(2014-03 - 2016-12)
- Operated and maintained elite corporate headquarters conference systems, including AMX/Crestron control surfaces, video switchers, and camera control systems.
- Configured specialized event hardware including multi-microphone arrays, audio mixers, simultaneous interpretation (SI) systems, and professional multi-source recorders.
- Provided advanced tier-2 help desk support by utilizing remote desktop management software and web cameras to monitor and troubleshoot active spaces.
- Verified, tested, and actively monitored point-to-point and multi-point videoconference connections prior to and during high-stakes international meetings.
Media Systems Technician - IDB (Inter-American Development Bank) - Washington, D.C.
(2012-10 - 2014-10)
- Delivered daily technical AV and media production support in a high-end, bilingual (English/Spanish) international conferencing environment.
- Managed signal flow adjustments and fixed feedback issues for multi-source audio setups consisting of wireless microphones, mixers, and amplifiers.
- Coordinated multi-media playbacks, recording direct outputs from master audio mixers to digital recorders and hard-drive media.
- Handled regional off-site field deployments to configure, test, and troubleshoot mobile AV systems for remote bank events.
Audio Visual Specialist - Tremont Hotel - Baltimore, MD
(2011-09 - 2012-10)
- Installed, operated, and repaired property-wide AV setups, including lighting profiles, spotlights, audio amplifiers, and projection equipment.
- Set up and managed technical integrations for interactive live events, webcasts, webinars, and distance-learning classes.
- Managed digital signage content schedules, handled physical cable management, and interfaced directly with event planners to ensure customer satisfaction.
Audio Visual Technician (Part-Time) - Marriott Hotel - Manhattan, NY
(2008-10 - 2013-07)
- Engineered live event spaces by setting up mixers, amplifiers, custom staging graphics, and multi-tier projection frameworks.
- Leveraged legacy programming skills (Perl, Java) to maintain internal databases managing site structures, news data, and media assets.
- Collaborated with live producers and set designers to execute large-scale, structural AV site adjustments for major commercial clients.
Digital Video Film / Editor - B-CAT Television - Queens, NY
(2008-09 - 2013-10)
- Planned camera angles, lighting profiles, and linear/non-linear editing timelines for educational and community broadcasting productions.
- Trimmed, mixed, and synchronized multi-track audio, special effects, and raw video footage into cohesive, high-quality broadcast packages.
Senior Technology Specialist - Lockheed Martin (Corporate Headquarters) - Bethesda, MD
(2007-03 - 2008-09)
- Deployed and maintained mission-critical executive systems, including premium Barco Video Walls, PixelNet distribution software, and Tandberg VTC Codecs.
- Managed, patched, and maintained SharePoint (MOSS 2007) deployments running on Windows 2003 Server environments.
- Programmed firmware updates and configured user interface graphics for standalone AMX touch panels.
- Configured and monitored audio processing for large auditorium environments utilizing DaVinci IP-based audio boards and ION lighting controllers.
IT Systems Analyst & Technical Lead - Andersen Properties - Silver Spring, MD
(2005-01 - 2007-03)
- Served as the primary technical contact for a critical, global IBM Intranet platform used for opportunity management and sales forecasting.
- Led an international tier-3 support squad of six remote analysts across multiple time zones to guarantee high application availability.
- Developed automation tools for application monitoring and executed system upgrades utilizing AIX, DB2, and WebSphere environments.
Systems Administrator / IT Specialist - Just in Time - Annandale, VA
(2002-01 - 2005-03)
- Performed deep-level server administration, software deployment, and capacity planning for internal web operations on AIX RS/6000 hardware.
- Provided technical consultation and remote software engineering for professional recording studios throughout the Washington, D.C. metro area.
