Receptionist at Transdev (2024-09 – Present)
- Answer an average of 200 incoming calls daily, while call volumes reach up to 600 calls on a busy day.
- Resolve caller complaints and concerns by providing accurate information and solutions, escalating complex issues to the supervisor only when necessary.
- Support new hires during onboarding by providing hands-on guidance, answering questions, and helping them become comfortable with daily procedures and responsibilities.
- Serve as a primary point of contact for visitors and callers by providing accurate information and directing inquiries to appropriate departments.
- Helped organize daily operations using Microsoft Outlook, Excel and document management systems.
Receptionist at Annie's Supreme Style (2023-07 – 2024-03)
- Worked closely with hair stylists to prepare for upcoming appointments and communicate schedule changes.
- Provided clients with information about available services, pricing, and special offers.
- Managed appointment bookings, cancellations, and calendar updates to keep daily operations organized.
- Helped resolve scheduling conflicts and concerns while keeping appointments on track.
Childcare Provider at Ascend Services (2022-04 – 2023-05)
- Organized educational activities to support the child's learning and development.
- Maintained a safe and organized environment by following and communicating health, safety, and security procedures.
- Planned and followed daily schedules to organize activities and make sure important tasks were completed on time.
Cashier at White Castle (2020-01 – 2021-12)
- Managed multiple customer requests at once, while staying focused and attentive to each customer's needs.
- Processed 100+ daily transactions while maintaining accuracy with payments and customer information.
- Maintained and organized workstation and restocked supplies to support efficient daily operations.
