Megan Coffey

Experienced customer service and healthcare support professional with a strong background in scheduling coordination, patient communication, administrative support, and client services. Skilled in managing appointments, handling sensitive information, multitasking in fast-paced environments, and delivering compassionate, professional customer care. Proficient in Microsoft Office, phone communication, medical support coordination, and organizational management.

Scheduling Coordinator – Healthcare Services - Healthcare Office Support

(2022-01)

• Coordinated patient scheduling, appointment confirmations, and calendar management for healthcare-related services.
• Managed inbound and outbound communication with patients, caregivers, and providers.
• Maintained organized scheduling systems while ensuring confidentiality and HIPAA compliance.
• Assisted with medical office support, documentation, and patient follow-up communication.
• Provided compassionate customer service while multitasking in fast-paced environments.

Customer Service Representative - ACT - Johnson City, TN

(2021-04 - 2021-12)

• Worked for First Progress credit services assisting customers with payments, account adjustments, and payment plans.
• Handled high-volume inbound customer service calls with professionalism and accuracy.

Cashier - Walmart - Kingsport, TN

(2020-08 - 2021-04)

• Provided excellent customer service while maintaining organization and cleanliness at the front end.
• Processed transactions accurately in a fast-paced retail environment.

Customer Service Representative / Billing Specialist - ACT - Johnson City, TN

(2019-03 - 2020-06)

• Supported AT&T customers with billing assistance, account adjustments, and new account setup.
• Resolved customer concerns while maintaining strong communication and service standards.

In-Home Caregiver - Silver Angels - Kingsport, TN

(2018-10 - 2019-03)

• Provided compassionate care for elderly patients including medication reminders, meal assistance, and daily living support.
• Assisted with medical equipment setup and maintained clean, organized living spaces.

Pharmacy Technician Coursework - National College

GED / High School Diploma - Fishersville Adult Education