Megan Peek

Detail-oriented and client-focused professional transitioning into an Employee Benefits Account Manager role, with hands-on experience in benefits comparison, insurance carrier coordination, and client-facing account support. Demonstrated ability to manage multiple accounts simultaneously, develop tailored coverage solutions, and maintain organized, accurate records across a portfolio of 40+ employer groups. Brings a strong foundation in benefits administration, cross-functional coordination, and stakeholder communication, complemented by a background in healthcare and a commitment to delivering exceptional client service.

Fluent in Portuguese, with proven interpersonal skills and a track record of building trust with diverse clients and communities.

Account Manager at Buie Insurance LLC/Alkeme Insurance (2023-01 – 2026-01)

• Coordinated benefits quoting process across multiple insurance carriers, gathering and evaluating plan options to identify the most competitive and cost-effective coverage solutions for clients.
• Developed 20 detailed comparison spreadsheets analyzing medical, dental, vision, and life insurance plans, enabling clear client understanding and informed decision-making during the benefits selection process.
• Supported client account management by conducting thorough coverage analysis and presenting tailored benefit plan recommendations aligned with each client's needs and budget.
• Managed benefits portal updates and website maintenance for a portfolio of 40+ employer groups, ensuring accurate and current employee-facing information across all platforms.
• Collaborated with internal teams and carrier representatives to coordinate account renewals, maintaining strong client relationships through proactive communication and responsive follow-through.
• Maintained organized account records and documentation to support compliance, accuracy, and seamless client servicing across all assigned accounts.

Sales Associate at Carter's (2021-01 – 2022-01)

• Delivered attentive customer service to 50+ customers daily, processing transactions accurately and maintaining a high standard of client satisfaction throughout each interaction.
• Maintained a clean, organized, and visually accessible sales floor to enhance the customer experience and support efficient product discovery.
• Collaborated as a reliable team member to ensure daily operational goals were met, demonstrating adaptability and a strong work ethic in a fast-paced retail environment.

Medical Assistant at Utah Valley Pediatrics (2020-01 – 2021-01)

• Managed patient intake for 20–30 patients daily, accurately recording vital signs and ensuring efficient, organized patient flow throughout the clinic.
• Administered vaccinations to pediatric patients across all age groups and provided skilled assistance during a range of in-office medical procedures.
• Served as a responsive point of contact for patient inquiries both in-person and by phone, delivering clear and compassionate communication to families.
• Established rapport and created a calm, reassuring environment for pediatric patients, contributing to a positive care experience and improved patient cooperation.
• Accurately entered billing codes into patient charts to ensure proper charge capture and support compliance with medical billing standards, achieving an [accuracy rate] in documentation.

– Taylorsville High School (2018-05)