Engagement Specialist – WFH Agent Remote at Carenet Health/Centene (2025-07 – Present)
- Handle inbound and outbound telephone calls.
- Adhere to HIPAA law and Centene procedures and policies.
- Provide outstanding customer service to patients, providers and colleagues.
- Exhibit emotional intelligence, effective communication, active listening, empathy and patience
- Process patient information for the MedAdherence Program.
- Utilize VM Ware System, Interactive Desktop, CarePortal Software, Zoom and MS Applications.
- Verify the demographics, evaluate the medication data that has been disbursed
- Transfer the patient to the member services, pharmacist or providers, as needed
- Ensure clarification of the disbursed medication, an interpreter is for language purposes.
- Document all data and transaction information on OneNote.
- Microsoft office: OneNote, Outlook, Excel, and Teams; document, reports/spreadsheets, send/receive email, chat and attend virtual meetings.
Homeschool Teacher at Stay-at-Home Parent (2022-06 – 2025-07)
- Implement and manage homeschool program.
- Develop academic curriculum and provide direct instruction.
- Offer guidance and academic counseling and organize testing.
- Maintain close, cooperative relationships with other teachers and professional resources.
- Knowledge of a variety of instructional methods and techniques.
- Able to work respectfully with diverse groups within the community, utilize effective leadership skills, plan and organize work, and analyze situations accurately and adopt effective courses of action.
Department Supervisor / Customer Service at Staples (2021-07 – 2021-09)
- Planned and directed staffing, training, and performance evaluations to improve sales and service programs.
- Consulted and conferred with leadership to plan advertising services and to secure information on equipment and customer specifications.
- Operated cash register, scanned merchandise, accepted payments, and ensured accuracy of cash drawer.
- Directed and coordinated activities involving sales of manufactured products, services, and other subjects of sale.
- Monitored customer preferences to determine focus of sales efforts.
- Prepared and approved budget expenditures and resolved customer complaints regarding sales and service.
- Reviewed operational records and reports to project sales and determine profitability.
Senior Sales Associate / Customer Service – Retail at Harbor Freight (2021-02 – 2021-06)
- Provided excellent customer service with active listening to determine customer needs.
- Interacted with customers, sold and upsold merchandise, answered questions regarding products, recommended, selected, and helped locate best product to match customer needs, and handled final sale.
- Unloaded truck orders, distributed and stocked merchandise throughout the store, and managed inventory.
- Operated cash register, scanned merchandise, accepted payments, and ensured accuracy of cash drawer.
- Worked as part of a team and interacted with diverse customers and staff members.
Short Order Cook at Cook Out (2020-07 – 2022-06)
- Worked effectively as a team member in a fast-paced environment to meet quality and deadline expectations to ensure customer service.
- Collected payments, processed credit card transactions, handled cash, and used Point of Sale system.
- Quickly and accurately prepared food products following restaurant, health, and safety standards.
- Operated and maintained equipment and completed preparation work for stocking and setting up work area.
Cashier / Customer Service at Burger King (2019-08 – 2020-04)
Cashier / Customer Service at Chick-fil-A (2018-08 – 2019-01)
- Served as direct point of contact and delivered excellent customer service with a positive attitude.
- Opened and closed the restaurant, operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.
- Worked as part of a team and interacted with diverse customers and staff members.
Volunteer at Champions Assisted Living
- Organized events and activities and provided companionship and care
