Behavioral Health Clinical Intake Specialist
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To obtain a professional position in a challenging environment.
Behavioral Health Clinical Intake Specialist at CDPHP (2021-01 – Present)
Handle incoming and outgoing calls to and from members and providers, verifying eligibility, answering benefit inquiries, referring members to mental health and substance abuse providers and recommending the most appropriate treatment modalities based on specific situational variances and utilizing a knowledge of best practice and evidence-based guidelines, serve as a resource for members who present in a crisis situation either directly, or by assisting with calls from other teams utilization management through the review and authorization/denial for outpatient care requests, determining and approving appropriate exceptions and extensions, as well as claims review and research to assist in alleviating barriers to care and/or provide education to both internal and external constituents on coding and claims processing.
Management activities for members inpatient for substance use disorder.
Health Home Plus Care Manager at Mohawk Opportunities (2018-01 – 2021-12)
Integrating, overseeing and monitoring all aspects of the physical and behavioral health needs of Behavioral Health Home Plus and AOT Clients; complete comprehensive assessments; develop and monitor interdisciplinary plan of care aimed at achieving stability within the community; provide referrals and linkages to community services; regularly communicate with other care providers to exchange information and identify needs; and provide outreach to those that are in need but not currently receiving service and coordinating with managed care companies
Per Diem Behavioral Health Counselor at Conifer Park Inpatient Rehab (2015-01 – 2020-12)
Responsible for oversight of patients receiving addiction rehabilitation services. Review notes and appropriate documentation to ensure continuity and compliance with treatment. Provide psycho-education services, and enforce facility policies. Complete comprehensive psycho-social assessments with patients as they are admitted to the facility.
Per Diem Behavioral Health Counselor II at SPARC (2017-01 – 2018-12)
Responsible for oversight of patients receiving addiction rehabilitation services. Review notes and appropriate documentation to ensure continuity and compliance with treatment. Provide psycho-education services, and enforce facility policies.
Teaching Assistant at Capital Region BOCES (2015-01 – 2018-12)
Assist with teaching lessons, daily living and social skills for children with varying disabilities.
MBA in Organizational Management – Eastern University (2026-06)
Masters of Science in Mental Health and Wellness – Grand Canyon University (2019-06)
Bachelors of Arts in Human Services with a concentration in Psychology – Empire State College (2016-12)
