Dependable and compassionate healthcare professional with extensive experience in home care, assisted living, team leadership, and healthcare operations. Skilled in staff management, payroll, scheduling, medication administration, client assessments, and care planning. Known for strong communication, problem-solving abilities, and maintaining high standards of care while building positive relationships with clients, families, and healthcare teams.
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Dedicated healthcare and operations professional with 10+ years of experience in assisted living, home care, medication management, staffing, and client services. Proven leadership in managing caregivers and healthcare teams, coordinating HR and payroll functions, ensuring compliance with state regulations, and delivering compassionate resident-centered care. Skilled in client assessments, care planning, scheduling, employee relations, lead generation, and day-to-day facility operations.
Recognized for strong communication, adaptability, and the ability to maintain high-quality care standards in fast-paced healthcare environments.
Certifications & Licenses
Medication Technician (Med Tech) License
CPR & First Aid Certified
Assisted Living & Home Care Management
Team Leadership & Staff Supervision
Payroll & Human Resources
Employee Scheduling & Staffing Coordination
Medication Administration & MAR Updates
Client Assessments & Care Planning
Regulatory Compliance & Documentation
Corrective Actions & Employee Coaching
Lead Generation & Business Growth
Resident Admissions & Reviews
Customer Service & Relationship Building
Crisis Management & Problem Solving
April 2024 – Present
Manage daily operations for a growing home care agency, overseeing staffing, scheduling, payroll, and HR functions
Recruit, hire, onboard, and train caregivers while handling employee relations and corrective actions
Coordinate caregiver schedules and provide direct client coverage when staffing shortages arise
Conduct client assessments and develop individualized start-of-care plans and ongoing care plans
Perform regular client and caregiver reviews to ensure quality care and compliance standards are maintained
Lead team management initiatives to improve communication, accountability, and service delivery
Generate new business opportunities and community relationships to support agency growth and client acquisition
Ensure compliance with company policies, state regulations, and healthcare standards
January 2024 – April 2024
Managed employee scheduling and served as on-call supervisor to maintain proper staffing coverage
Conducted facility tours and assisted with accounting and operational support
Maintained employee records and compliance documentation according to state standards
Oversaw meal preparation, menu planning, and resident activities to improve quality of life
Updated MARs, ordered medications, reviewed incident reports, and coordinated resident admissions
Supported high-quality resident care through strong leadership and attention to detail
July 2022 – January 2024
Audited medication carts and managed medication ordering processes twice weekly
Recorded resident weights, vitals, and health information to support care planning
Managed monthly cycle-fill medication processes to ensure uninterrupted medication availability
Served as manager on duty during weekends, supervising care staff and daily operations
Assisted caregiving and culinary teams to support resident care and satisfaction
Maintained compliance with medication administration and healthcare regulations
October 2015 – February 2017
Assisted residents with daily living activities including hygiene, mobility, meals, and companionship
Maintained a safe, supportive, and respectful environment for residents
Collaborated with healthcare staff to ensure quality care and resident comfort
January 2011 – May 2013
Provided compassionate personal care and support to assisted living residents
Assisted with daily routines, medication reminders, and resident engagement activities
Helped maintain resident dignity, safety, and comfort
2011 – 2012
Delivered personalized in-home care including bathing, dressing, meal preparation, errands, companionship, and housekeeping
Assessed client needs to ensure safety and satisfaction during each visit
Built positive relationships with clients and families through dependable, compassionate care
2010 – 2011
Provided attentive dining service to residents in a retirement community environment
Assisted with kitchen support duties and maintained cleanliness standards
Delivered excellent customer service focused on resident satisfaction and comfort
Estrella Mountain Community College Bookstore
2010
Assisted students with purchases, textbook orders, and customer service needs
Processed transactions accurately and efficiently
Maintained a clean and organized bookstore environment
High school diploma from Estrella Foothills High School
Caregiving Certificate from Cactus wren training
