Meghan Stansloski

Customer service professional with 15+ years of experience delivering exceptional support in fast-paced, high-volume environments. Skilled in written communication, problem resolution, multitasking, and handling multiple customer interactions simultaneously. Recognized as a 3-Time Department MVP and Top 3% performer with a proven ability to maintain quality scores above 90% while providing accurate, efficient service

Underwriting Processor - Progressive Insurance

(2012-07)

• Communicate with customers, agents, and internal teams to resolve policy-related questions and issues
• Manage a high-volume workload while maintaining quality scores above 90%
• Ranked among the Top 3% of performers and recognized as a 3-Time Department MVP
• Research information, document customer interactions, and ensure accurate records
• Prioritize multiple tasks while meeting productivity and service goals
• Assist in training and mentoring new employees
• Create training materials and support process improvements

Customer Service Representative - AT&T Mobility

(2010-06 - 2012-04)

• Assisted customers with billing, account changes, technical support, and service inquiries
• Resolved customer concerns through active listening and effective communication
• Maintained accurate customer documentation while working in a fast-paced environment

General Studies Coursework - Youngstown State University

High School Diploma - Badger High School