Mei Tierney

Efficient and versatile customer service representative with 10+ years of experience across various industries, including healthcare and retail. Proven ability to manage teams and deliver exceptional customer support, enhancing client satisfaction. Committed to leveraging diverse expertise to excel in a remote customer representative role. Skilled in Microsoft Office, data entry, and communication, with a strong background in industrial sewing and manufacturing.

Experience in creating websites on the Shopify platform.

Mechanical Assembler - Woodword, Inc. - Zeeland, Michigan

(2024-03 - 2025-11)

• Assembled a variety of styles of nozzles for the aerospace industry.

Production Team Member - Gentex Corporation - Zeeland, Michigan

(2023-11 - 2025-10)

• Inspected and prepared glasses for the robotic bender machine.

Industrial Sewing Machine Operator - Oshkosh Tent and Awning - Oshkosh, Wisconsin

(2020-09 - 2021-07)

• Responsible for detailed craftmanship of military truck covers weighing 30-40 pounds which includes installing multiple zippers on panels on each side of the covers.
• Experienced with seam topstitching, binding, sewn Velcro, sewn handles and other specifications.

Industrial Sewing Machine Operator - Extang Corporation - Ann Arbor, Michigan

(2019-11 - 2020-06)

• Responsible for following work instructions to assemble quality truck bed covers while working in a fast-paced, team environment.
• Monitored machine operations to detect problems such as defective stitching, breaks in thread or machine malfunctions.

Industrial Sewing Machine Operator - FabCo Industrial Services - Neenah, Wisconsin

(2018-01 - 2019-12)

• Sewed a variety of styles of air filters for the industrial companies.

Customer Service / Retail Cashier - Kohl's Department Store

(2016-01 - 2017-12)

• Greeted and assisted with diverse customers to improve their overall shopper satisfaction.
• Accurately processed cash and credit payments according to store procedures.

Staffing - Multiple Positions - Express Employment Professionals - Grand Rapids, Michigan

(2016-01 - 2018-12)

• Holland Stitchcraft – Industrial Sewing Machine Operator (2017 to 2018)
• FurnMaster – Industrial Sewing Machine Operator (2016 to 2017)

Remote Customer Service Training - TTEC

Website Creator - Self-Employed

Sewing Machine Operator - Integrated Fabric Resource

Data Analysis with AI - DeVry University