Mekayla Desue

Supported operational workflows in a highly system-driven environment, emphasizing patient registration, data entry, and independent work with minimal supervision. Reviewed, corrected, and validated confidential data to prevent downstream processing errors and ensure regulatory compliance. Communicated across teams using digital tools to resolve issues efficiently in a fast-paced environment, enhancing the overall patient experience.

PROCESS ASSISTANT - Amazon CLT9

(2022-02 - 2025-07)

• Supported operational workflows in a highly system-driven environment, emphasizing patient registration, data entry, and independent work with minimal supervision.
• Reviewed, corrected, and validated confidential data to prevent downstream processing errors and ensure regulatory compliance.
• Communicated across teams using digital tools to resolve issues efficiently in a fast-paced environment, enhancing the overall patient experience.
• Demonstrated strong time management, accuracy, and productivity while meeting performance metrics, including cash handling and scheduling responsibilities.
• Trained team members on system usage, process adherence, and healthcare regulations.
• Demonstrated strong data-entry speed and accuracy in a fast-paced, metrics-driven environment, supporting insurance verification tasks.
• Coached and mentored staff on advanced system workflows and best practices, accelerating competency and sustaining reliable performance during peak periods.
• Optimized daily staffing rosters and task sequencing to better match demand patterns, producing steadier completion rates and improved service consistency, and contributed to inventory monitoring for operational readiness.

FRONT DESK REPRESENTATIVE - WSSU Athletic Department

(2020-01 - 2021-12)

• Managed high volumes of phone and electronic inquiries, providing accurate information in a virtual and in-person environment.
• Updated and maintained demographic and account information in internal systems with strong attention to detail.
• Served as first point of contact, managing high volumes of in-person and phone inquiries with professionalism and accuracy.
• Maintained confidentiality and compliance when handling sensitive personal information.
• Built rapport with visitors and stakeholders to reinforce positive department image, supporting sustained community engagement and repeat attendance.

SALES ASSOCIATE - Academy Sports + Outdoors

(2018-07 - 2019-12)

• Trained customers on product features and closed sales to meet daily store targets, producing measurable results.
• Conducted weekly floor resets for seasonal displays using handheld scanner and store planograms.
• Met daily sales targets by recommending complementary apparel and accessories to walk-in customers.
• Processed cash and card transactions quickly using POS terminal, maintaining balanced registers.
• Greeted customers, assessed needs, and matched gear to outdoor activities to close sales.
• Assisted customers with returns and exchanges, following store policy to resolve issues calmly.

BACHELOR OF SCIENCE - SPORT MANAGEMENT - Winston-Salem State University