Training Specialist at Metric5 (2022-06 – Present)
- ServiceNow O&M & Incident Management: Utilize ServiceNow to manage the day-to-day Operations & Management (O&M) lifecycle; log, categorize, and track user inquiries while continuously monitoring ticket queues to ensure rapid resolution of operational issues and maintain system stability.
- Instructional Design & Material Development: Develop core components of instructional design—including sequencing and clustering of learning events, defining task-learning relationships, and building performance measures—for 45+ technical training modules, manuals, handbooks, and job aids.
- SharePoint Application Development & Access Control: Develop, manage, and refine custom web-based SharePoint pages and applications to maintain secure user access and centralized training documentation repositories.
- Data-Driven Training Updates: Analyze participation response data, develop findings, and plan targeted validity and reliability studies to detect trends or weak areas, making strategic recommendations to implement program updates and refresher training.
- Comprehensive Needs Assessments: Conduct thorough training needs assessments and respond to ad-hoc requests from management. Determine staff skill levels by evaluating quality assurance data, participant course evaluations, employee feedback, and supervisor input.
- Interactive Training Delivery: Deliver high-impact, virtual and classroom instructor-led training (ILT) programs for 800+ analysts, implementing supplementary training solutions such as dynamic role-play scenarios and interactive audio-visual materials.
- Program Leadership & Project Management: Serve as Training Coordinator for a cross-functional program of 500+ personnel, managing additional high-priority training projects as requested by leadership to support system modernization and operational readiness.
Training Specialist at CVP Consulting Inc. (2020-11 – 2022-06)
- Program Delivery & Onboarding: Delivered engaging in-person and virtual (Teams) training sessions for new hires and Information System Security Officers (ISSOs), accelerating onboarding and knowledge transfer.
- Instructional Design: Developed comprehensive, user-friendly training materials tailored to complex security protocols, improving training completion rates and participant comprehension.
- SME Collaboration: Partnered with Subject Matter Experts (SMEs) to continually update and align training content with evolving organizational policies and procedures.
- Quality & Stakeholder Satisfaction: Consistently secured positive performance feedback from trainees and leadership for the quality, relevance, and execution of instructional programs.
Instructional Designer at Epsilon Systems Solutions, Inc. (2020-03 – 2020-11)
- Instructional Design & Content Creation: Designed engaging digital learning activities, compelling course content, and supporting media including video, simulations, role-plays, and instructional graphics aligned with clear learning end goals.
- SME Collaboration & Needs Assessment: Partnered with Subject Matter Experts (SMEs) to perform target audience needs assessments and translate complex technical requirements into actionable learning paths.
- Assessment & Quality Assurance: Devised multi-modal assessment strategies (tests, quizzes, practical exercises) to measure course effectiveness and rigorously tested eLearning modules for SCORM compliance.
- Project Management & Innovation: Researched and integrated emerging trends in learning technology while systematically maintaining comprehensive project documentation and course repositories.
Training Specialist Lead at Communications Resource, Inc. (CRI) (2019-11 – 2020-03)
- Global Security Training Delivery: Provided high-impact, multi-modal (in-person and remote) training on specialized security software to State Department Regional Security Officers (RSOs), Engineering Security Officers (ESOs), and Security Technical Specialists (STS).
- Curriculum & Release Management: Designed onboarding curricula for new Department of State and Operations & Management (O&M) personnel and formulated comprehensive training plans for upcoming software releases.
- Performance Tracking & Gap Analysis: Evaluated personnel to identify technical skill gaps, tracked training metrics and success rates, and delivered monthly and quarterly progress reports to executive management.
- Documentation & Digital Content: Authored Standard Operating Procedures (SOPs) and training documentation while using Adobe Captivate to record and build interactive modules of software functionalities.
Training Specialist III at Epsilon Systems Solutions, Inc. (2019-03 – 2019-11)
- Workforce & Competency Modeling: Developed foundational competency models, career paths, and gap/criticality analyses for National Nuclear Security Administration (NNSA) occupations.
- Training & Curriculum Development: Developed Standard Operating Procedures (SOPs), policies, and qualification requirements; designed computer-based trainings using Adobe Captivate and issued evaluation surveys.
- Program Optimization & ROI: Conducted Return on Investment (ROI) analyses for NNSA training programs, including the Graduate Fellowship Program (NGFP).
- Technical Integration & Automation: Integrated Individual Development Plans (IDPs) with the Learning Nucleus LMS and developed algorithms to automatically map courses by competency and proficiency levels.
Training Specialist at Sevatec, Inc. (2018-01 – 2019-03)
- Multi-Modal Training Delivery: Delivered in-person and virtual (webinar) training on the Oracle-based Standard Management Analysis and Reporting Tool (SMART) to USCIS personnel across Districts, Field Office Directorates (FOD), and Service Center Operations (SCOPS).
- Instructional Design & Adult Learning: Applied Adult Learning Theory and strong technical writing to design, evaluate, and revise comprehensive lesson plans, user guides, manuals, and blended learning curricula incorporating visual aids and interactive exercises.
- Hypercare & End-User Support: Provided routine, specialized, and immediate post-training technical support to new and existing USCIS users to ensure rapid system adoption and minimal operational downtime.
- Curriculum & Content Management: Partnered with the Lead Trainer to continually update application-specific materials and built tailored analytical reports to support the diverse operational needs of SMART users.
Training Coordinator at Micron Technology Inc. (2009-06 – 2018-01)
- LMS Administration & Team Leadership: Directed a cross-departmental team of trainers and served as the Learning Management System (LMS) Administrator for over 1,100 employees, utilizing SuccessFactors LMS to design and implement global training curricula.
- Financial Process Optimization: Championed the restoration of a wafer management non-product operating procedure, driving operational efficiency and generating $3M in quarterly savings.
- Material Waste Reduction: Partnered with photo engineers to design and implement specialized Photo Batch Qualification training, successfully reducing resist material waste by 75%.
- Operational Efficiency & Engineering Partnership: Collaborated with engineering teams to optimize workstation capacity, achieving a milestone of 740K wafer moves per week.
- SharePoint Application Development: Partnered with efficiency teams to refine a custom, web-based SharePoint application, enabling engineering and manufacturing teams to seamlessly track, analyze, and enhance daily production output.
- Executive Collaboration & Content Design: Acted as the core Subject Matter Expert (SME) for critical software, partnering with executive leadership and HR to architect and deliver custom, localized instructional solutions for management and supervisors.
Manufacturing Technician Trainer at Micron Technology Inc. (2006-07 – 2009-06)
- Training Delivery & Onboarding: Coordinated comprehensive onboarding and ongoing instruction within a centralized training team, personally training over 50 manufacturing technicians on production standards and Micron software applications.
- Process Optimization & Cost Savings: Designed a tracking system for photolithography tools to analyze chemical usage, enabling engineering teams to implement process changes that saved $550 per week in material waste.
- Standardization & Operations: Established cross-shift operational consistency by developing a standardized training program.
