Mel

Outstanding customer service professional with 10+ years of experience in technical support, customer care, and administrative coordination. Received 'Most Outstanding Agent' awards at TELUS International. Skilled in complaint resolution, order processing, and training new staff. Demonstrates excellent work ethic, reliability, and ability to perform under pressure while managing multiple tasks.

Rental Coordinator at KRents / SMS Equipment Inc. (2013-01 – 2023-12)

Coordinated rental operations and customer interactions for equipment rental business serving Eastern and Western divisions.

• Processed rental quotes into rental contracts in the system for KRents salesmen
• Monitored equipment location and hours used prior to invoicing using Komtrax application
• Prepared rental proformas for salesman review, approval, and signature prior to final invoice processing
• Took customer calls for rental pricing quotes, freight costs, and contract processing
• Completed ICBC documents to register articulated trucks and wheel loaders for customer road use
• Emailed invoices to customers and explained additional charges
• Maintained, processed payments and credited customer accounts

Administrative Assistant at KRents / SMS Equipment Inc. (2013-01 – 2013-12)

Provided administrative support for equipment rental operations.

Resolutions Representative at Point West Partners, Ltd. (2012-01 – 2013-12)

Handled customer resolutions and inquiries.

• Resolved customer complaints and issues in a professional and timely manner
• Answered inquiries and provided information to customers

Client Care Representative at Bell Mobility (2011-01 – 2012-12)

Provided client care and customer service support.

Customer Service Representative at Coastal Contacts Inc. (2011-01 – 2011-12)

Handled customer service for online contact lens retailer.

• Walked through customers on how to place an online order, navigate their account, create and print shipping labels
• Processed orders and requests of customers

Technical Support Representative at TELUS International (2006-01 – 2008-12)

Provided technical support for FedEx Dotcom Account as tech support agent.

• Received 'Most Outstanding Agent' award during employment
• Assisted in training new agents on how to handle live calls
• Resolved customer complaints and technical issues in professional and timely manner
• Answered customer inquiries and provided technical information

Room Attendant at Halifax Marriott Harbourfront Hotel (2008-01 – 2008-12)

Provided housekeeping and room maintenance services.

High School Teacher at Stella Maris College (2001-01 – 2006-12)

Taught secondary education courses.

• Trained new hires and showed them how to go through workflow/process

Master of Education in Education – Misamis University (2002-01 – 2003-12)

Bachelor in Secondary Education in Education – Stella Maris College (1999-01 – 1999-12)

JobOptionsBC Training in Professional Training – AWARE Society (2011-01 – 2011-12)