Melanie Albos

Dedicated and responsible retail professional with over 7 years of experience in customer service, sales, and operations. Proven ability to manage workflow, train staff, and resolve customer issues effectively, ensuring adherence to company policies. Experienced in inventory management, cash handling, and merchandising. Eager to leverage extensive background in customer satisfaction and operational efficiency to contribute to the success of the team.

Supervisor - Tim Horton - Humboldt, Canada

(2025-02)

Food Counter Attendant - Tim Hortons - Llodyminster, Canada

(2024-03 - 2024-10)

• Received customer orders accurately.
• Processed payments efficiently.
• Served food and beverages to customers at the counter.
• Performed essential food handling procedures.

Supervisor - Starbucks Coffee - Bahrain

(2019-09 - 2024-01)

• Managed inventory levels to ensure product availability.
• Organized workflow and delegated tasks to team members to optimize productivity.
• Monitored staff performance, providing constructive feedback and coaching.
• Resolved customer complaints and operational issues promptly.
• Ensured strict adherence to legal and company policies and procedures.
• Communicated operational updates to management for timely action.
• Directed merchandising, stocking, and distribution of marketing materials according to standards.
• Oversaw cash handling, safe verification, and daily deposit reconciliation.
• Executed a preventive maintenance checklist to maintain facility standards.
• Developed staffing schedules to ensure optimal staff allocation for customer service.
• Assisted with the onboarding and training of new employees.
• Conducted employee performance reviews and assessments.
• Documented operational tasks and submitted reports to upper management.
• Performed internal audits and food safety assessments (FSA) to ensure compliance with standards.

Barista - Starbucks Coffee - Bahrain

(2017-05 - 2019-08)

• Delivered exceptional customer service, adhering to company and brand standards for food and beverage preparation.
• Executed daily objectives to maintain store cleanliness, product stocking, and merchandising in line with company policy.
• Supported new hire training initiatives.
• Ensured strict compliance with cash handling and loss prevention policies and company procedures.

Cashier/ Saleslady - Ansar Gallery - Bahrain

(2016-04 - 2017-04)

• Maintained up-to-date knowledge of current sales, promotions, payment/exchange policies, and security practices.
• Described merchandise, explaining product use, operation, and care to customers.
• Assisted customers in selecting and locating merchandise based on their needs and preferences.
• Addressed customer inquiries regarding store products and services.
• Handled cash, credit, and check transactions accurately.
• Scanned items and collected payments for purchases.
• Redeemed stamps and coupons for eligible transactions.
• Resolved customer complaints, providing guidance and relevant information.
• Maintained detailed transaction records.
• Cultivated positive customer relationships to ensure satisfaction.

Verification Specialist (Call Center Agent) - Neeyamo Company - Philippines

(2014-08 - 2015-02)

• Responsible for validating the accuracy and authenticity of information
• Discrepancies investigation
• Manage Inbound and Outbound call and emails with applicants and clients
• Providing status updates and requesting additional documents
• Ensure all background checks adhere to privacy laws

High School Graduate