Supervisor - Tim Horton - Humboldt, Canada
(2025-02)
Food Counter Attendant - Tim Hortons - Llodyminster, Canada
(2024-03 - 2024-10)
- Received customer orders accurately.
- Processed payments efficiently.
- Served food and beverages to customers at the counter.
- Performed essential food handling procedures.
Supervisor - Starbucks Coffee - Bahrain
(2019-09 - 2024-01)
- Managed inventory levels to ensure product availability.
- Organized workflow and delegated tasks to team members to optimize productivity.
- Monitored staff performance, providing constructive feedback and coaching.
- Resolved customer complaints and operational issues promptly.
- Ensured strict adherence to legal and company policies and procedures.
- Communicated operational updates to management for timely action.
- Directed merchandising, stocking, and distribution of marketing materials according to standards.
- Oversaw cash handling, safe verification, and daily deposit reconciliation.
- Executed a preventive maintenance checklist to maintain facility standards.
- Developed staffing schedules to ensure optimal staff allocation for customer service.
- Assisted with the onboarding and training of new employees.
- Conducted employee performance reviews and assessments.
- Documented operational tasks and submitted reports to upper management.
- Performed internal audits and food safety assessments (FSA) to ensure compliance with standards.
Barista - Starbucks Coffee - Bahrain
(2017-05 - 2019-08)
- Delivered exceptional customer service, adhering to company and brand standards for food and beverage preparation.
- Executed daily objectives to maintain store cleanliness, product stocking, and merchandising in line with company policy.
- Supported new hire training initiatives.
- Ensured strict compliance with cash handling and loss prevention policies and company procedures.
Cashier/ Saleslady - Ansar Gallery - Bahrain
(2016-04 - 2017-04)
- Maintained up-to-date knowledge of current sales, promotions, payment/exchange policies, and security practices.
- Described merchandise, explaining product use, operation, and care to customers.
- Assisted customers in selecting and locating merchandise based on their needs and preferences.
- Addressed customer inquiries regarding store products and services.
- Handled cash, credit, and check transactions accurately.
- Scanned items and collected payments for purchases.
- Redeemed stamps and coupons for eligible transactions.
- Resolved customer complaints, providing guidance and relevant information.
- Maintained detailed transaction records.
- Cultivated positive customer relationships to ensure satisfaction.
Verification Specialist (Call Center Agent) - Neeyamo Company - Philippines
(2014-08 - 2015-02)
- Responsible for validating the accuracy and authenticity of information
- Discrepancies investigation
- Manage Inbound and Outbound call and emails with applicants and clients
- Providing status updates and requesting additional documents
- Ensure all background checks adhere to privacy laws
