Winsouth Credit Union Teller/MSR/Head Teller/Title Clerk/Total lossess-(Feburary 2021 to Present)
- Processed and verified titles releases, and titles recieved daily,enter and update customer and vehicle information correctly.
- Assited with resolving incorrect information on tiltes and process lien releases if needed.
- Comfortable with working insurance companies, total losess for members.
-Managing accurate records and updated internal systems with titles amd total loss claims information.
Family Security Credit Union Senior Teller Boaz, AL (2016-01)
- Managed cash and check deposits and withdrawals. Prepared and verified cashier's checks.
- Achieved exemplary remarks on add-on product sales based on account.
- Verified accuracy of customer deposits and checks. Resolved problems or discrepancies concerning customers' accounts.
- Entered customers' transactions into the system to record transactions with precision.
- Identified fraudulent checks or cash and make report to the appropriate departments.
- Balanced general ledgers, performed clerical work, and provided excellent customer service to clients as well as coworkers.
Receptionist - Dr. Robert Haden - Guntersville, AL (2014-2016)
- Registered patients according to established protocols
- Assisted patients to complete all necessary forms and documentation including medical insurance
- Ensured patient information is accurate including billing information
- Informed patients of medical office procedures and policy
- Maintained and managed patient records - Moved patients through appointments as scheduled
- Answered incoming calls and dealt with inquiries
- Scheduled patient appointments
- Collected co-pays and payments
- Scheduled hospital admissions, tests, scans and outside appointments for patients
- Obtained external medical reports as required by medical professionals
- Completes other clerical duties as assigned
Senior Teller - Cadence Bank - Guntersville, AL (2008-2014)
- Ensured daily compliance with security regulations at teller work stations and vaults
- Increased customer interest and awareness of bank products and services through promotions and referrals to sales staff
- Directed and scheduled resources as needed to meet the paying and receiving needs of the bank and its customers
- Coached and guided the teller staff in recognizing and referring products and sales opportunities to the platform
- Scheduled and perform monthly audits in accordance with Bank policies and procedures
- Specialized in commercial deposits
- Managed ATM; replenished and serviced night drop deposits
Regions Bank Senior Teller/Vault Teller - Guntersville, AL (2001-2008)
- Monitored bank vaults to ensure cash balances are correct, and day to day operations are correctly entered into the system.
- Managed daily teller workflow and staff scheduling.
- Performed all teller duties and assisted teller with more complex transactions and issues.
- Continually achieved and exceeded weekly and monthly Teller sales goals.
- Mentored and trained new tellers and co-workers in operations, policies, and procedures.
- Maintained Vault cash supplies, prepared Fed cash shipments, and serviced ATMs.
- Performed Vault and teller drawer audits; reconciled and balanced monthly GL account reports.
South Trust Bank Senior Teller - Arab, AL (1999-2001)
- Maintains a cash drawer; balances and audits the cash drawer according to policy and schedule.
- Supervises other bank tellers and their cash drawers.
- Searches for the cause of an overage or shortage when a teller's drawer does not balance correctly.
- Motivates the other bank tellers to remain friendly and professional at all times.
- Trains new tellers in bank practice and procedure.
- Handles upset or irate customers.
- Provides access to the vault and safety deposit boxes.
- Replenishes and troubleshoots ATM machines.
- Carries money to the vault and audits the vault regularly with the help of a second employee.
- Relays information to bank officials; may create reports at the end of each shift for reference.
