Melanie Coleman

I enjoy working with people, finding solutions to complex issues and improving conditions with logical cost effective changes. I have extensive experience in housing and compliance. I work as hard as I expect others to work.

I maintain an open door approach to managing where all roles are valued. I like to be well informed of the details of communities and with staff. I prefer this as the effort to maintain a clear view of the situation as a whole, where successes and issues are found and determine the best path forward to resolve them.

Authorized to work in the US for any employer

Property Manager - Herron property management - Jeffersonville, IN

(2025-03)

• Class A property, HOME funded, 55+ set aside. Utilize property management software to streamline administrative tasks, track lease agreements, implement online payment system and improve overall operational efficiency
• Conduct inspections and schedule contractors for unit turns
• Maintain marketing for vacant units. Expedite re-renting to minimize lost rents
• Maintain and utilize affordable waitlist per HUD guidance
• Complete all financial submissions and invoicing

Occupancy Manager - New Directions Housing Corp - Louisville, KY

(2024-05 - 2025-01)

Low income housing tax credit and Federally funded project based section 8 housing (acting as PHA). Oversee occupancy team in a split property management department, maintain compliance for waitlist processing, monitor staff productivity and accuracy. Report to COO and Deputy COO. Coordinate property issue ups, next renovation for low and very low income families and individuals. Maintain and audit records. Ensure occupancy rates remain above 90%.

Business & Leasing Manager - METRO MANAGEMENT Services - Louisville, KY

(2023-06 - 2024-05)

• Maintain documentation
• Coordinate corrective actions for non compliant properties
• Identify areas that need improvement to continue growth and profitability
• Coordinate with regional manager to complete onboarding investors, unit status, documentation and any issues
• Complete HUD documentation
• Coordinate with maintenance to set priority of unit turns
• Market currently available and upcoming vacant units

Housing Specialist - St Vincent de Paul Society - Louisville, KY

(2021-11 - 2023-05)

Implement grant funded, permanent supportive housing assistance program participation and payments for clients. Responsibilities include:

• Maintaining client/landlord relations, client certification documents
• Initial and annual HQS inspections, resolve voucher issues
• Revision of housing forms, training of housing specialists
• Provide life skill support for those transitioning from homelessness
• Software administrator (Yardi Breeze Premier)

Eviction Prevention Program Compliance Monitor - Calculated Hire/ Metro Louisville - Office of Housing - Louisville, KY

(2021-03 - 2021-11)

Grant funded employment. Monitor and audit procedures for the 2021 Federal funding distributed through the Court eviction prevention program. Maintain accuracy in financial reporting. Compile data for city commission reports.

Audit randomly selected applicant files to ensure unilateral procedures that adhere to the guidelines set by the Dept of Treasury. Reverse audits of paid applicant files. Reconcile end of month totals with disbursed funds.

Track and correct processing staff in assisting potential fraud. Final review of documents prior to disbursement. Gather and report demographic data. Correcting erroneously processed payment files. Certify compliance of participation terms.

Resolve escalated landlord issues for processing staff.

Multi-Site Property Manager - Markham Development Company - Lexington, KY

(2017-02 - 2021-02)

Oversee LIHTC communities in multiple cities. All aspects of leasing, marketing, creating and implementing policies and procedures. Maintain KHC/HUD Compliance. 3rd party invoicing, create estimates, proposals. Negotiate contracts. Train and manage office and leasing staff.

• Conduct physical and digital audits and inspections of properties, staff reviews, oversee renovation projects and construction
• Material sourcing budgeting and scheduling, prepare bank submission documents, insurance claims, investors, quarterly and annual budget projections
• Reduce excessive spending by finding best and most efficient services to ensure maximum profitability

Asset/ Property Manager - Margaret Sadler Real Estate - Louisville, KY

(2000-03 - 2011-01)

Oversee all aspects of investment portfolio, clients finance: collecting rents, writing policies and procedures, implementing rent increases, security deposit dispositions, itemized damages and estimates on all banking, file quarterly taxes and pay monthly bills, schedule maintenance with contractors, interview potential tenants, leases, eviction proceedings, schedule client appointments

BAS - Criminal Justice - University of Louisville (2007-08 - 2015-06)

Minor in Computer information technology - University of Louisville (2007-08 - 2015-06)