Melanie Johnson

Healthcare and operations professional with 8+ years of experience in patient account resolution, insurance follow-up, claims-related documentation, records management, research, and administrative support. Experienced managing work queues, investigating account and documentation issues, communicating with patients and insurance contacts, resolving disputes, and maintaining accurate records. Strong background in Salesforce, document control, billing support, customer service, and process improvement.

Seeking a remote healthcare claims, benefits, revenue cycle, or back-office operations position.

Analyst - Industrial Info Resources / BioPharm Research - Sugar Land, TX

(2022-11 - 2024-06)

• Conducted market research and analyzed data to support biopharmaceutical industry insights.
• Maintained data accuracy and reviewed information for completeness and reliability.
• Prepared reports and presentations for client and internal decision-making.
• Responded to client inquiries and collaborated with cross-functional teams to improve research processes.

Title Specialist - Vroom - Houston, TX

(2022-03 - 2022-09)

• Ordered title reports and investigated title defects, liens, encumbrances, odometer issues, and documentation discrepancies.
• Processed electronic title and registration documentation while maintaining compliance with state requirements.
• Communicated with clients to resolve documentation issues and obtain required clearance documents.
• Maintained accurate electronic records and applied computerized systems to process title files.

Patient Account Resolution Specialist - GetixHealth

(2019-05 - 2022-03)

• Managed assigned work queues to department productivity and quality standards.
• Performed account follow-up to support prompt payment and accurate account resolution.
• Prepared accounts for rebilling and secondary insurance submission with required documentation.
• Handled patient and insurance inquiries and documented all actions taken on accounts.
• Reviewed aging balances, explained account options, and established payment plans when appropriate.
• Researched account issues, evaluated available solutions, negotiated dispute resolution, and communicated outcomes to customers.

Office Manager - Recruitment Solutions

(2008-12 - 2018-01)

• Provided administrative and operational support to management and sales staff.
• Served as liaison between departments, clients, employees, and prospects to maintain effective communication.
• Maintained records, coordinated schedules, travel, meetings, and corporate activities.
• Supported employee training and day-to-day office operations.

Administrative Assistant - Ametek

(2004-03 - 2008-11)

• Prepared customer quotes, answered questions, processed payroll and monthly expense reports.
• Coordinated travel, tracked company vehicles, and maintained administrative records.

Administrative Assistant - Turning Point

(2000-08 - 2004-02)

• Managed appointments, schedules, travel arrangements, meetings, documents, reports, and confidential information.
• Proofread and edited business documents and supported executive communications.

Houston Community College

Wharton County Junior College