Server at Applebee's (2025-05 – 2025-12)
- managing the guest's dining journey: greeting and seating them, taking accurate orders, recommending items, relaying orders to the kitchen/bar, serving food and drinks, ensuring satisfaction throughout the meal, processing payments, and cleaning/resetting tables, all while maintaining a clean, safe, and welcoming environment
PSR - Patient Service Representative at AbbVie (2023-09 – 2025-05)
- Receives and answers customer, patient, and field inquiries and requests regarding: product orders, order status, serial/lot number research, product returns and replacements, requests for credit, literature and samples, pricing, account setup and changes, services and programs offered, navigation support for applications and e-commerce sites, first level technical support.
- Provides excellent customer service while acting in a professional and courteous manner at all times.
- Submits requests for credit, refunds and price corrections, when required.
- Completes follow-up informational calls, emails and/or case updates to customers and sales representatives within service level requirements.
Sr. Pharmacy Technician/pcc at UnitedHealth Group (2018-10 – 2021-08)
- Assisted pharmacist with faxed prescriptions, inventory, ordering, restocking
- Performed trouble shooting for client with insurance issues to resolve problem
- Developed positive patient's relationships.
- Make sure all patients are up to date with their prescriptions and their md is as well up to date
- Route documents that come in the fax server
- Obtain referral authorization if required by the health plan.
Pharmacy Technicians/ Supervisor RX at CVS HealthCare/ specialty (2013-10 – 2018-01)
- Assisted pharmacist with faxed prescriptions, inventory, ordering, restocking
- Performed trouble shooting for client with insurance issues to resolve problem
- Developed positive customer relationships.
- Developed product knowledge of store merchandise.
- Performed cash register duties using POS procedures.
