Customer Care Advocate - Regal Rexnord - Florence, KY
(2025-06)
- Provide superior customer service by managing inquiries regarding orders, products, quotes, inventory, and policies with accuracy and efficiency.
- Manage daily interactions with clients, distributors, and customers to ensure accurate order placement, efficient processing, and timely resolution of inquiries.
- Provide detailed pricing and availability quotes for a full range of parts and products, while also assisting in all product-based questions.
- Collaborate cross-functionally with pricing, inventory, shipping, plant coordination, and international teams to support seamless order fulfillment.
- Serve as a central point of communication to address issues, coordinate solutions, and maintain a positive customer experience.
Solutions Analyst & Order Management Specialist - Snow Commerce | Printful Enterprise - Cincinnati, OH
(2023-02 - 2025-01)
- Managed order processing and vendor communications to ensure seamless transactions and customer satisfaction.
- Monitored and maintained Amazon Seller Central accounts, ensuring compliance and optimal performance.
- Provided ongoing support to external vendors, resolving order issues and improving operational efficiency.
- Collaborated with marketing, customer service, inventory management, and data teams to resolve challenges and enhance workflow.
- Developed training materials and processes to improve internal knowledge sharing and team efficiency.
Senior Customer Service Specialist - Snow Commerce - Cincinnati, OH
(2020-08 - 2023-02)
- Promoted from Customer Service Specialist to Senior Customer Service Specialist due to strong performance and leadership skills.
- Provided top-tier customer service by addressing inquiries regarding orders, products, and policies with accuracy and efficiency.
- Offered valuable feedback on customer satisfaction (CSAT) and product improvements, directly influencing company operations.
- Assisted in implementing a reverse logistics system, optimizing returns processing and reducing costs.
- Played a key role in training and onboarding new hires, ensuring smooth integration into the team.
Social Media Community Manager - Web Strategy Plus Marketing & Advertising Agency - Cincinnati, OH
(2018-10 - 2020-08)
- Developed and published engaging social media marketing content for contracted clients across various platforms, enhancing brand visibility and audience engagement.
- Collaborated with team members to create graphics, copy, email campaigns, videos, advertisements, and contests, driving promotion of clients' services and products.
- Utilized design and content creation tools, including Canva, Doodly, Lumen5, ShortStack, Constant Contact, MakerMoon, and Social Report, to produce high-quality marketing materials.
- Created tailored, strategic marketing plans for clients, helping them achieve their specific marketing goals and effectively showcase their services.
Social Media/PR/ Sales Intern - Sohza Sister Jewelry Company - Cincinnati, OH
(2017-05 - 2017-08)
- Managed the company's social media pages and accounts, overseeing sales transactions and maintaining business records to ensure smooth daily operations.
- Coordinated the distribution of the company's magazine to sponsors and non-profits, such as Women Helping Women, YWCA, and Girls on the Run, to promote events and build business relationships.
- Created engaging and impactful marketing content for social media, generating posts that inspired audience involvement and promoted organizational initiatives.
- Represented the company at events, engaging with customers, building connections with potential sponsors, and effectively promoting the brand.
- Re-engaged with the company from May 2021-October 2021 as an employee.
