Melanie Velazquez

Bilingual administrative and customer service professional with over 5 years of experience in office support, technical assistance, and manufacturing operations. Skilled in administrative tasks, documentation, customer relations, and data analysis. Currently pursuing an MBA in Digital Marketing to expand leadership and business development skills. Recognized for organizational efficiency, problem-solving, and commitment to team success.

Technical Assistant at Popular Insurance (2023-12 – Present)

• Manage office operations, draft correspondence, and maintain filing systems.
• Prepare reports and track policy cancellations.
• Analyze client activity to support decision-making.
• Maintain strong client relationships.

Manufacturing Operator at Eli Lilly (2021-12 – 2023-10)

• Managed production processes using SAP and Excel.
• Ensured product quality and compliance.
• Trained new employees and improved workflows.

Manufacturing Operator at Merck Manufacturing (2021-09 – 2021-12)

• Maintained documentation using SAP.
• Verified materials and supported operations.

Customer Service Associate at 579 (Retail Store) (2019-11 – 2021-09)

• Provided customer service and trained new hires.
• Managed schedules and operations.

Host at Applebee's (2017-10 – 2019-11)

• Managed guest flow and resolved service issues.
• Coordinated reservations.

MBA in Digital Marketing – NUC University (2026-02) Expected graduation 08-2026

B.S. in Microbiology – Universidad Interamericana de Puerto Rico (2021)

High School Diploma – Colegio Santa Gema (2015)