My cleaning experience includes a broad range of different activities to include volunteering my services to actual performing of the skill for compensation.

Performed Cleaning upon request. To include dishwashing, laundry, garbage, Sweeping, Mopping, Vacuum, Toilet and Bath maintenance.

Also worked as a Part - time Cleaner for As You Like It House Cleaning from 8/2017 to 11/2017. My duties included light dusting, sweeping, bathroom cleaning for residential as well as business offices. Additionally, at various times of the year my friends and I as a team voluntarily perform maintenance at our places of worship as part of our contribution

This is an art that I truly enjoy doing and feel that my skills would contribute to your already established organization. Thank you for your consideration and I am looking forward to hearing from you.

PACKAGE HANDLER 12/2021 to 09/2024

FedEx Ground | San Leandro, CA

Inspected packages for damages or defects and recorded any issues found.

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Organized packages according to type, size, destination, and other specifications.

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• Stacked boxes onto pallets in an efficient manner.

Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.

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Ensured compliance with postal regulations regarding hazardous materials handling.

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Collaborated with team members on tasks such as sorting mail into designated bins.

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• Assisted in training new employees on package handling processes.

Scanned and sorted packages according to destinations and service type using handheld scanner.

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WAREHOUSE ASSOCIATE 10/2020 to 11/2021

Amazon | Santa Clara, CA

Maintained accurate inventory records through manual and computerized systems.

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• Performed cycle counts to ensure accuracy of inventory levels.
• Packed goods for shipment in accordance with customer instructions.

M V

Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.

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Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.

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Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.

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• Assisted in loading finished goods onto delivery vehicles as required.
• Checked all outgoing shipments to ensure accuracy

CUSTOMER SERVICE REPRESENTATIVE 05/2019 to 10/2020

Call 24 Communications | Pleasant Hill, CA

Answered customer inquiries and provided accurate information regarding products and services.

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Provided excellent customer service to resolve customer complaints in a timely manner.

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Maintained detailed records of customer interactions, transactions and comments for future reference.

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Identified areas of improvement in customer service processes and suggested changes accordingly.

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Developed strong relationships with customers by providing personalized assistance and support.

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Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

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Answered incoming calls and emails, providing front-line customer support or assistance with product and service transactions.

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Remained calm and professional in stressful circumstances and effectively diffused tense situations.

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• Answered inbound calls, chats and emails to facilitate customer service.

PAYMENT ADJUSTMENT SPECIALIST 01/2018 to 02/2019

ARS National Services | Jacksonville, FL

Developed and maintained comprehensive records of customer service transactions.

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Conducted detailed research on customer inquiries to provide accurate solutions.

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Analyzed customer accounts to identify discrepancies and implement corrective measures.

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Collaborated with cross-functional teams to streamline adjustment processes, enhancing operational efficiency.

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Reviewed customer requests for adjustments and determined appropriate action plans.

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• Assisted with the development of new strategies for handling adjustments efficiently.

Ensured compliance with all applicable laws, regulations, policies, and procedures related to adjustments.

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Maintained up-to-date knowledge of product offerings, pricing models, and other relevant information related to adjustments.

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Collaborated with internal departments to ensure timely resolution of customer complaints related to adjustments.

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COLLECTOR III 10/2011 to 10/2015

PNC Mortgage | Jacksonville, Florida

Managed customer accounts by obtaining payment information and updating records.

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• Verified customer account balances and processed payments accordingly.

Researched delinquent accounts to identify sources of delinquency, such as late payments or insufficient funds.

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Negotiated payment arrangements with customers who were past due on their accounts.

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Maintained accurate records of all collection activities in the system database.

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Assisted customers with inquiries regarding billing statements and account status.

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Provided guidance and assistance to customers who were facing financial difficulties.

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Processed refunds, chargebacks, or other forms of compensation for dissatisfied customers.

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Participated in regular meetings with internal staff to discuss strategies for improving collections efforts.

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COLLECTOR II 10/2009 to 10/2011

ADT Security | Jacksonville, Florida

Managed collections processes to ensure timely recovery of outstanding accounts.

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Researched delinquent accounts to identify sources of delinquency, such as late payments or insufficient funds.

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Maintained accurate records of all collection activities in the system database.

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Assisted customers with inquiries regarding billing statements and account status.

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Developed and maintained relationships with clients to facilitate payment negotiations.

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Conducted skip tracing to locate missing customers with overdue accounts.

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Investigated disputed claims and made appropriate adjustments when necessary.

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Attended training sessions offered by creditors or third-party vendors regarding new collection techniques.

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EDUCATION AND

TRAINING

Bachelor of Arts | Accounting 04/1997

University of The Virgin Islands, Charlotte Amalie, VI

ACTIVITIES AND

HONORS

• Passionate cook

ACCOMPLISHMENTS • Basic First Aide Certification

• TESOL Certification(IOA)

CERTIFICATIONS Package Handler Trainer Food Safety Certification TESOL Certification

LANGUAGES English

Full Professional

VOLUNTEER WORK I am currently involved in a volunteer work throughout my community.

REFERENCES

References will be furnished upon request.

Bachelor of Arts in Accounting – University of The Virgin Islands (1997-04)