Melanie Williams

Motivated and reliable candidate seeking an EMT position, bringing a strong foundation in emergency medical training and patient safety. Holds an EMT license with high honors and hands-on experience in fire science, hazardous materials, CPR, and clinical practicals completed through vocational education. Demonstrates composure, clear communication, and teamwork in fast-paced, high-pressure environments, developed through extensive customer service and leadership experience.

Committed to supporting high-quality patient care, assisting clinical staff, and maintaining efficient unit operations while continuously learning and adapting in critical care settings.

Emergency Medical Technician at Superior Ambulance (2025-10 – Present)

• Provide direct patient care in emergency and critical situations, including vital signs, patient assessments, and ongoing monitoring
• Assist with safe patient movement, transfers, and positioning using proper body mechanics and medical equipment
• Communicate clearly with nurses, physicians, and receiving facilities to ensure accurate handoff and continuity of care
• Maintain composure and effectiveness in high-stress, fast-paced environments involving acute medical and traumatic conditions
• Perform CPR and basic life support interventions in accordance with established protocols
• Prepare, clean, and restock equipment to ensure readiness and compliance with safety standards
• Document patient information, treatments, and observations accurately and promptly
• Support team operations through strong teamwork, situational awareness, and adherence to safety procedures

Server/Server Trainer/To-go Specialist/Kitchen Expeditor at Server-Pro, Olive Garden (2021-03 – Present)

• Worked in key customer service positions to ensure positive dining and food experiences
• Recognized for work ethic and leadership skills as evidenced by progression in the company
• Contributed to an effective work environment by training new employees, assisting those around me, and being flexible in availability, as needed
• Used a variety of technology tools to communicate with colleagues and guests
• Assigned as the lead in opening and closing shifts and trained others for these shifts
• Managed communication between servers and kitchen staff and ensured orders went out smoothly
• Acts as a team leader on the floor, guiding servers and support staff to maintain smooth operations, uphold service standards, and resolve guest concerns promptly
• Serves as a liaison between management and staff, helping implement shift priorities, monitor performance, and ensure compliance with Olive Garden's hospitality and safety protocols

Retail Sales Associate, Apparel at Dick's Sporting Goods (2020-06 – 2020-12)

• Maintained a clean and organized environment, so customers could safely access products
• Communicated with customers to assist in finding the correct item for them
• Handled purchase and return transactions accurately

Clubhouse Attendant at St. Charles Country Club (2019-05 – 2019-08)

• Assisted club members with on and off course needs

Host/Server at Wok N' Fire (2018-06 – 2019-12)

• Cultivated positive guest relations by managing reservation information and providing attentive service
• Communicated effectively with supervisors and colleagues to ensure speedy and accurate service
• Used technology to manage reservations, to-go's and dining orders
• Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
• Checked identification to enforce age regulations for alcoholic beverages. Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons

Emergency Medical Technician-Basic-Basic Vocational Certificate in Emergency Medical Services – Elgin Community College (2023 – 2023-12)

Basics of Firefighting – Basic Vocational Certificate in Firefighting – Elgin Community College (2023 – 2025-05)

Fire Science and Safety, Associate in Applied Science in Fire Science and Safety – Elgin Community College (2023 – 2026-06)

Basic Operations Firefighter Certificate in Firefighting – Romeoville Fire Academy (2024-02 – 2024-04)

Hazardous Materials Operations Certificate in Hazardous Materials – Romeoville Fire Academy (2024-02 – 2024-04)

NIMS ICS-100, NIMS ICS-700 Certificate in Emergency Management – Romeoville Fire Academy (2024-02 – 2024-04)

Fire Service Vehicle Operator Course in Firefighting – Romeoville Fire Academy (2024-02 – 2024-04)