Melecia Jefferies

Over two years experience with public facing Concierge experience. I have excellent verbal, written, and computer skills. My experience was in an Assisted Living Community where I booked appointments and coordinated specialist care, took maintenance orders for the guest's rooms, booked transport and excursions, and talked with the residents and their families to get to know them personally and to better help them.

Concierge - Hearthstone at Nona Lakes - Orlando, Florida

(2024-10 - 2026-07)

Greet and screen residents and family members at an Assisted Living Facility. Follow safety protocol and procedures. Proficient in Accushield, Alis, Tels, Microsoft word, and Excel. Have excellent writing skills and can compose emails. Duties include booking transportation, activities, and meetings for residents and responding positively and calmly to needs or complaints. Direct deliveries and tours. Ensure confidentiality and discretion in all areas of the community.

Reading Tutor - Read to Succeed Program, Orange County Public Schools - Orlando, Florida

(2025-01)

Work with students to improve their reading skills through tutoring in small groups. Teach and tutor students from Kindergarten - Second grade for 1/2 hour sessions on improving phonics, blending, and fluency in reading.

Bachelor of Arts - Communication and English Literature - University of Colorado Boulder (1987-01 - 1989-08)