Melek Tshowa

Maintain the overall cleanliness, safety, and professional appearance of high-traffic convenience store, ensuring compliance with company standards. Support multiple store operations, including food service, customer assistance, stocking, and front-of-house tasks as needed during peak hours. Deliver hands-on customer service by assisting guests, answering questions, and resolving issues to ensure a positive in-store experience.

Facilities - Wawa - Liberty Township, Ohio

(2025-12)

• Maintain the overall cleanliness, safety, and professional appearance of high-traffic convenience store, ensuring compliance with company standards.
• Support multiple store operations, including food service, customer assistance, stocking, and front-of-house tasks as needed during peak hours.
• Deliver hands-on customer service by assisting guests, answering questions, and resolving issues to ensure a positive in-store experience.
• Collaborate with team members across departments to keep daily operations running smoothly and efficiently.
• Demonstrate flexibility and reliability by stepping into different roles beyond facilities, contributing wherever needed to support store performance.

Sales Advisor - Best Buy - Hamilton, Ohio

(2024-10 - 2025-10)

• Recognized as a leading sales advisor, gaining acknowledgement from Best Buy's regional supervision across Illinois, Ohio, and Kentucky.
• Performed sales goals and provided excellent customer service.
• Assisted customers with product selection, troubleshooting, and after-sale support.
• Contributed to a positive team environment by mentoring new associates.

Greeter - Buffalo Wild Wings - West Chester, Ohio

(2023-12 - 2024-10)

• Delivered high-quality customer service in a fast-paced, high-volume restaurant environment, ensuring accuracy, speed, and guest satisfaction.
• Developed strong cash-handling and transaction management skills, maintaining accuracy while working under pressure.
• Supported daily restaurant operations through effective communication and teamwork with kitchen and front-of-house staff.
• Demonstrated leadership awareness by assisting with shift flow, prioritizing tasks, and helping maintain operational efficiency during peak hours.
• Adapted quickly to changing demands while maintaining professionalism and positive guest experience.

Bachelor of Science - Mechanical Engineering - University of Cincinnati (2030-05)

High School Diploma - Lakota West Highschool (2024-12)