Melina Garcia

Highly organized and customer-focused professional with over 10 years of experience in customer service, organizational support, compliance documentation, and administrative operations. Experienced in handling sensitive information, maintaining accurate records, coordinating visitor management procedures, and providing professional front desk support in fast-paced environments. Strong communication, de-escalation, and multitasking skills with proficiency in Microsoft Office, regulatory documentation, and security-related procedures.

Bilingual in English and Spanish and commissioned as a Notary Public.

Dispute Specialist at PREMIER Bankcard (2024-01 – Present)

• Reviewed and processed sensitive customer account disputes while maintaining compliance with banking regulations and internal procedures.
• Documented account activity, customer communications, and case resolutions with high attention to accuracy and confidentiality.
• Handled escalated customer situations professionally using strong communication and de-escalation skills.
• Utilized multiple computer systems and Microsoft Office programs to maintain records and complete reporting tasks.
• Worked in a fast-paced environment requiring organization, multitasking, and problem-solving abilities.

Reception Manager at Coffee Shop

• Managed front desk operations, customer service, scheduling, and daily organizational procedures.
• Answered multi-line phones, directed calls, greeted visitors, and maintained a professional reception environment.
• Oversaw inventory and supply ordering while maintaining organized records and documentation.
• Assisted with conflict resolution and customer concerns while providing exceptional service.
• Maintained cleanliness and presentation of front desk and customer-facing areas.

Paraeducator at Le Mars Community Schools

• Supported staff, students, and visitors in a professional and organized educational environment.
• Assisted with documentation, communication, and maintaining compliance with school procedures.
• Demonstrated patience, interpersonal communication, and strong organizational skills daily.

High School Diploma