Melina Sinopidis

Results driven client service executive with 10+ years of experience in client liaisons, customer support, finance, HR, property management, accounting, consumer relations and superior client services for business maximization. Skilled at resolving issues, identifying and fulfilling client needs ensuring a seamless client experience.

Operations & Client Services Director - SOLOMON PAGE - New York, NY

(2022-05 - 2026-05)

• Cultivated strong client relationships and acted as a trusted liaison between clients and internal departments.
• Assisted clients with policy, claim, and navigating managing all account processes, ensuring quick resolution and compliance.
• Developed customized solutions through comprehensive analysis of client needs and accommodated each accordingly.
• Resolved billing, account and service inquiries for each client in CRM pipeline promptly and accurately.
• Provided customer service for all accounts by offering flexible payment arrangements and recording updates to ensure company security and growth while simultaneously satisfying customer needs.
• Efficiently executed accounts payables, receivables, general ledger, bank reconciliations, deposits, insurance compliance, workman's compensations, job costing and all financial statements.
• Administered financial operations in compliance with accounting standards overseeing all vendor and client accounts.
• Processed all facets of weekly, monthly, biweekly and weekly payrolls and invoicing; processed manual checks, ACH and adjustments on salary/wages; extra compensations; benefit tax blocks and deductions with analogous coding.

Operations/Property Management/HR - MODELL FINANCIAL INC - New York, NY

(2014-09 - 2022-04)

• Processed invoices, expenses, budget and financial reports for each property developing an organized system to track and reconcile property maintenance, rent payments and vendor expenditures.
• Administered residential and commercial real estate portfolios including lease renewals, owner common charge payments, tenant relations and addressing concerns to meet occupier and management needs.
• Conducted all payroll for employees, along with reimbursements, compensations, insurance costs, and other related human resources duties to ensure proper operations in all of the corporation's policies and procedures.
• Conducted budget sheets, balance sheets and report cost plans along with complying with laws and regulations for auditing.

Mortgage Loan Processor/Underwriter - QUONTIC BANK - Astoria, NY

(2012-08 - 2014-09)

• Completed process of loans with modifications agreements, ensured accurate and timely loan processing through efficient compilation of borrowers' information and loan document verification.
• Performed regulatory compliance; credit analysis; calculated debt-to-income ratio; loan to value ratio
• Underwrote and verified all finance data for accuracy for submittal, substantiated all legal docs and requirements.
• Assisted loan officers in managing lending portfolios and satisfying monthly sales goals.
• Liaised with the borrowers and Banks attorney's to collect and review all analogous legal documentation for the execution of both commercial and residential real estate loans.

Bachelors - Media Studies and Marketing - Hunter College

MBA - Masters in Finance - Columbia University