Melinda Dorn

Leave of Absence and ADA professional with over four years of experience administering high-volume, multi-state leave and accommodation programs for employees across all 50 states. Expertise managing the full leave lifecycle, including FMLA, ADA, parental, medical, military, personal, and state paid leave programs while ensuring compliance with federal, state, and local employment laws. Skilled in facilitating the ADA interactive process, coordinating return-to-work planning, reviewing medical documentation, and partnering with HR, Benefits, Payroll, Legal, and Workers' Compensation teams to deliver an exceptional employee experience.

Certified Leave Management

Specialist (CLMS) with proven success managing complex caseloads in fast-paced, remote environments.

Leave Of Absence Coordinator at Credit Acceptance (2021-11 – 2026-04)

• Administered a high-volume caseload of 100+ concurrent leave cases from intake through return-to-work while ensuring compliance with company policies and federal and state regulations.
• Managed the complete leave administration process for FMLA, ADA, medical, parental, military, personal, and state paid leave programs.
• Facilitated the ADA interactive process by reviewing accommodation requests, obtaining medical documentation, evaluating reasonable accommodations, and partnering with managers throughout the process.
• Reviewed medical certifications, recertifications, fitness-for-duty documentation, and return-to-work releases while maintaining strict compliance timelines.
• Educated employees and leaders regarding leave eligibility, employee rights, responsibilities, and accommodation procedures.
• Collaborated daily with HR Business Partners, Benefits, Payroll, Workers' Compensation, Legal, and management to resolve complex leave issues.
• Maintained accurate employee leave records within HRIS systems while ensuring confidentiality and documentation accuracy.
• Ensured compliance with FMLA, ADA, PWFA, state leave laws, and internal company policies across all 50 states.
• Managed sensitive employee situations with empathy while providing exceptional customer service throughout the leave process.
• Investigated leave discrepancies and resolved complex employee concerns through collaboration with internal stakeholders.
• Consistently prioritized multiple deadlines while maintaining attention to detail in a fast-paced, high-volume remote environment.

Credit Analyst at Credit Acceptance (2019-11 – 2021-11)

• Managed high-volume communications with dealers and internal stakeholders while ensuring compliance and timely processing.
• Reviewed and verified documentation for accuracy, regulatory compliance, and funding approval.
• Investigated and resolved complex account and documentation issues related to titles, licensing, audits, and inventory.
• Maintained detailed records and delivered professional, solution-oriented customer service.

Repossession Specialist at Credit Acceptance (2016-11 – 2019-11)

• Managed sensitive financial accounts and coordinated repossession processes in compliance with regulations
• Negotiated resolutions and handled escalated customer interactions professionally

Restaurant and Event Operations at TV's Deli and Diner (1998 – 2016)

• Advanced through multiple leadership and operational roles including Front of House Manager, Back of House Manager, and Catering Manager.
• Managed daily operations, staffing, scheduling, training, and customer service initiatives in a fast-paced environment.
• Coordinated event planning and logistics for on-site and off-site catering events.
• Built strong client relationships through responsive communication and exceptional customer service.
• Managed multiple priorities, timelines, and operational responsibilities simultaneously.

– Henry Ford Community College (2000)