Shift Lead at Love's Travel Stop (2023-01 – Present)
- Supervise team members to ensure the delivery of a distinctive and efficient customer experience during high-volume shifts.
- Train new hires on company procedures, customer engagement habits, and point of sale operations to ensure service consistency.
- Resolve customer issues and manage escalations promptly to maintain a positive store environment and ensure customer satisfaction.
- Oversee inventory management and merchandise execution, ensuring shelves are well-stocked and promotional displays are properly maintained.
- Implement asset protection procedures to identify and minimize profit loss during daily shift operations.
Retail Service Desk Associate / Pharmacy Technician at Walmart (2019-01 – 2023-12)
- Processed customer purchases on the cash register, managed payments, and handled returns or exchanges efficiently.
- Resolved customer complaints and answered inquiries to deliver a friendly and efficient checkout service.
- Organized and restocked merchandise using stock rotation methods to maintain accurate inventory levels and floor appearance.
- Engaged with patients to verify information and resolve pharmacy-related issues, ensuring a helpful and professional customer experience.
- Maintain compliance with state and local laws regarding regulated products and pharmacy safety protocols.
Customer Retention Manager at Edge Pest Control (2018-01 – 2019-12)
- Resolved customer issues and proactively identified needs to improve service quality and long-term customer satisfaction.
Assistant Store Manager at Shopko (2012-01 – 2018-12)
- Supervised front-end cashiers and shared customer service best practices to deliver a distinctive shopping experience.
- Managed complex transactions and exchanges while ensuring compliance with company asset protection procedures.
- Conducted daily cash audits and maintained records to ensure operational accuracy and store compliance.
- Directed the unloading of delivery trucks and organized merchandising displays to maintain an orderly store condition.
- Execute product pricing and resets according to planograms to ensure shelves are well-merchandised.
Lead Sales Associate at Kelsey's Baby Specialties (2009-01 – 2012-12)
- Delivered high-quality customer service by greeting shoppers and offering proactive assistance with product selection.
- Processed sales transactions and maintained clean, well-merchandised counters and shelves through regular floor recovery.
Gas Station Cashier at Holiday Oil (2000-01 – 2009-12)
