Melis Bulutoglu

About me: I am a dedicated and dependable employee with experience in customer service. I enjoy working in fast-paced environments, helping customers, and being a supportive team member. I am always eager to learn, take on new responsibilities, and provide excellent service.

Goal: To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well and communicate with people.

Cashier at Mediterranean Pizza and Gyros (2023-01 – 2024-04)

• Responsible for ensuring a positive customer experience
• Perform other duties as necessary, such as stocking items
• Communicating with co-workers to improve customer satisfaction

Cashier/Server at Urban Kitchen (2025-02 – 2026-02)

• Responsible for ensuring a positive customer experience
• Making menu suggestions, recommending alternatives to customers needs
• Knowledge of food preparation
• Knowledge of preparing drinks
• Perform other duties as necessary such as stocking items, cleaning work space, cleaning tables, organizing area, etc.
• Communicating with co-workers to create a positive environment for customers
• Handling cash, credit, and digital pay accurately
• Greeting customers and providing friendly service
• Maintaining a positive and helpful attitude

Social Media Organizer at Urban Kitchen (2025-04 – 2026-02)

• Developing engaging content for social media platforms
• Graphic design and video editing basics
• Responding to comments, messages, and customer inquiries
• Targeting audience
• Growing followers and engagement organically
• Creativity and trend awareness

Host/Hostess at Amado Cocina Regional Mexicana (2026-03 – Present)

• Greeted guests warmly and created a positive first impression
• Managed the waitlist and accurately estimated wait times
• Seated guests efficiently while balancing server sections
• Answered phone calls and scheduled or confirmed reservations
• Coordinated with servers, managers, and kitchen staff to ensure smooth service
• Assisted guests with seating requests and accommodated special needs when possible
• Maintained a clean, organized, and welcoming host stand and entrance area
• Provided menus and informed guests of daily specials or restaurant policies
• Resolved minor guest concerns professionally and referred complex issues to management
• Monitored dining room flow to maximize seating efficiency and reduce wait times
• Assisted with opening and closing duties, including preparing the host stand for service
• Delivered excellent customer service in a fast-paced, high-volume environment
• Helped bus and reset tables during busy periods to support the team
• Maintained clear communication with staff to ensure efficient guest service

– San Mateo High School (2023 – present) – College of San Mateo (2024 – 2025)