Melissa Boateng

Patient Care Technician/Assistant with 3+ years of experience in patient care, healthcare support, and interdisciplinary collaboration. Skilled in monitoring patient conditions, documenting findings, communicating with healthcare teams, and supporting positive patient outcomes. Brings additional experience in customer service, guest relations, and patient coordination, with a strong ability to resolve concerns, maintain organized environments, and deliver compassionate, patient-centered service in fast-paced settings.

Clinical Researcher (NHBS - CDC Partnership) May 2026 - Present

Denver Health

• Selected to support the CDC's National HIV Behavioral Surveillance (NHBS) program, conducting community-based public health research among populations disproportionately affected by HIV.

• Recruit, screen, consent, and conduct confidential, structured interviews with participants in accordance with CDC protocols and human subjects research standards.

• Collect and maintain accurate behavioral surveillance data to support HIV prevention efforts, public health interventions, and epidemiologic research.

• Provide culturally sensitive HIV prevention education, risk-reduction counseling, and referrals to appropriate medical and community resources.

Epiphany Dermatology, Denver, CO

• Room and triage patients, recording vital signs and relevant medical history.

• Document patient information using the SOAP method to support accurate clinical notes.

• Prepare patients for dermatologic and minor surgical procedures, including administering local anesthetic and maintaining sterility.

• Serve as a medical scribe, ensuring precise documentation of assessments, procedures, and treatment plans in the EMR.

• Assist with post-procedure care, dressing changes, and patient education.

• Collected blood specimens via venipuncture while following proper patient identification, safety, and infection control protocols.

• Coordinate specimen collection, labeling, and submission for pathology.

• Provided surgical support during procedures through sterile field maintenance, equipment preparation, and direct assistance to providers.

TopCare ER, Houston, TX

• Deliver direct patient care by collecting vital signs, obtaining specimens, and promptly reporting any changes in patient condition to the clinical team.

• Assist in maintaining a clean, well-stocked, and organized care environment to support smooth daily operations and patient safety.

• Ensure medical equipment is clean, functional, and ready for use, and assist with inventory management of clinical supplies.

• Provide administrative support, including patient registration, appointment scheduling, data entry, filing, and maintaining accurate medical records.

• Support patient-centered care by preparing patients for exams, assisting during procedures, and facilitating communication between patients and providers.

• Uphold patient confidentiality and HIPAA compliance in both administrative and clinical tasks.

Davita, Houston, TX 

• Participates in the implementation of nursing care plans by performing direct and indirect patient care under the supervision of a licensed nurse.

• Monitor the patient’s vital signs (as may be required under the direction of nursing staff).

• Properly connect patients to an oxygen machine, blood pressure machine, pulse ox monitor, and ECG leads.

• Obtain vital signs before reinfusion; perform all relevant functions necessary for the discontinuation of treatment - document.

• Evaluate the patient before discharge.

• Obtain all prescribed laboratory testing and prepare specimens for collection

• Performs pre-census and validates daily admission, discharge, and census lists, on an as-needed basis

• Performs basic nursing care activities as delegated and supervised by an RN, including monitoring vital signs, taking blood glucose measurements, and recording intake and output.

• Assists with the collection and documentation of patient/family data

• Demonstrates commitment to the team, flexibility, professional interpersonal, communication, and customer service skills

Biomat USA, Grifols Plasma, Houston, TX 

• Assist in determining the suitability of donors. Conducts pre-donation medical screening.

• You establish rapport with donors to ensure overall customer happiness while ensuring donor confidentiality.

• Assesses donor suitability and engages in set-up. Ensures all donor screening information is complete.

• Successfully conduct venipuncture and oversee specimen collection and processing

• Provide appropriate feedback to donor candidates.

• Monitors donors and equipment to ensure donors' health and product quality.

• Sets up, disconnects, and operates the automated plasmapheresis machines.

• Disconnects and disposes of all contaminated disposable equipment.

State Farm, Houston, TX 

• Provided clients with tailored insurance coverage solutions and ensured all policy quotes were accurate and aligned with their needs.

• Assisted clients during critical moments by guiding them through the claims process, ensuring clarity, support, and a seamless experience.

• Led the team in client retention through proactive communication, follow-up, and consistently personalized service.

• Managed billing processes by notifying clients of upcoming payments, facilitating payment collection, and maintaining accurate account records.

Tommy Bahama, Houston, TX

• Recognized as a top sales associate, generating an average of $10,000 in weekly sales during December.

• Built lasting, positive relationships with a diverse customer base by providing attentive and personalized service.

• Supported managers and fellow sales associates to ensure smooth and efficient store operations.

• Maintained a clean, organized, and visually appealing sales environment throughout each shift.

• Consistently upheld an energetic, engaging, and professional demeanor while interacting with customers.

• Demonstrated strong reliability by consistently arriving early and on time for every shift.

Gaylord Rockies Hotel, Denver, CO

• Served as a team member for the inaugural Christmas at Gaylord event, supporting daily retail operations.

• Provided customers with clear, accurate information and personalized guidance to assist with purchase decisions.

• Demonstrated initiative and efficiency during peak hours, ensuring smooth customer flow and minimizing wait times.

• Offered managerial support as needed, contributing to effective store coordination and operations.

• Successfully resolved a wide range of customer concerns with a consistent 100% resolution rate.

• Developed strong skills in performing under pressure and maintaining high-quality service during high-volume periods.

• BACHELORS IN PUBLIC HEALTH & A MINOR IN BIOLOGY, May 2025