Melissa Cuellar

I am seeking strictly part-time work to supplement my disability income. I'm intelligent & smart and will work hard for you. My work ethic is impeccable. Thank you for your consideration.

Call Center Operator - Harland Clarke Vericast

(2018-08 - 2022-06)

Duties include answer a high volume of calls in a Call Center environment in the banking industry.

• Dispense Bank information to customers, cancel credit/debit cards, file disputes, connect clients with the bank, reset passwords, walk customers through logging into banks + walk through resetting passwords.
• Multitasking is all I do.

Operator - United Language Group

Operator who connects language interpreters to work clients & non-english speaking individuals.

• Multitasking includes, answer phones, talking with Mgmt in a chat environment, assisting customers on a daily basis.
• Applications used are UKG, Microsoft Teams, OKTA, Microsoft Outlook, Web based applications.
• Call center environment.

I.T. Dept - Workforce Division - State of Texas

I worked in the Workforce Division, Texas Workforce Commission, I.T. Dept.

• I built access database, worked on the Web Team in and Workforce I.T. Dept fixing computers.
• As a web team member I worked on the Work In Texas.com project team.
• I am proficient in the Microsoft Office Suite.
• I also worked for the Office of the Governor as well as the Office of the Attorney General.
• Retired, 17 years longevity.

University of Texas at Austin

Certificate of Completion - Webmaster - Graphic Arts & Media - Austin Community College

Associate of Fine Arts - Music - Austin Community College