Flight Attendant - Frontier Airlines - Tampa, FL
(2023-03)
- Helped guests locate seats and stow luggage in appropriate locations.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Provided safety instructions to passengers prior to takeoff and landing.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Prepared for takeoff and landing sitting in correct brace position on jumpseat.
- Delivered onboard customer service including food and beverage service.
- Inventoried aircraft amenities and completed order list for turnaround.
- Supported smooth takeoffs and landings by keeping passengers in compliance with flight regulations.
- Conducted periodic trips through cabin to monitor passenger comfort.
- Adhered to company policies regarding security measures and protocol at all times.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
- Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
Medical Receptionist Manager - Cleveland Clinic Mercy - Canton, OH
(2018-09 - 2023-02)
- Entered insurance, demographics and health history into patient database.
- Resolved customer issues quickly by responding to inquiries in a timely manner.
- Organized patient files according to established guidelines for easy retrieval.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered incoming calls promptly while remaining courteous and helpful at all times.
- Processed insurance claims for reimbursement from various health plans.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Salon Owner/Operator - Rochester Hair Studio - Massillon, OH
(1987-05 - 2018-08)
- Managed staff by recruiting, training and coaching employees.
- Ensured that all safety protocols were followed in the salon at all times.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Mentored and trained new hires on sales techniques and customer service procedures.
