Melissa Dodson

Licensed Pharmacy Technician with a strong background in healthcare coordination, patient services, and high-volume administrative support. Experienced in managing patient records, insurance processing, and workflow efficiency in fast-paced environments. Adept at supporting pharmacists, ensuring accuracy in data entry, and delivering excellent customer service.

Committed to patient safety, confidentiality, and operational excellence in fast-paced retail environments with strong customer interaction.

Administrative Assistant at EAGLEONE CASE MANAGEMENT (2024-06 – 2025-03)

• Managed high-volume medical referrals with same-day processing and accuracy
• Opened and maintained patient case files, including First Report of Injury (FROI)
• Coordinated with nurses, case managers, and adjusters to ensure continuity of care
• Maintained and organized medical records in compliance with confidentiality standards
• Strengthened workflow efficiency in a fast-paced healthcare environment

Administrative Assistant at SNYDER INSURANCE & FINANCIAL SERVICES (2022-07 – 2023-04)

• Processed insurance claims and verified coverage—directly transferable to pharmacy billing
• Maintained accurate client records and handled policy updates
• Communicated with clients and providers to resolve issues quickly and efficiently

Patient Coordinator at ORAL & MAXILLOFACIAL SURGERY OF CHICAGO (2022-04 – 2022-06)

• Scheduled patients and managed provider calendars in a fast-paced clinical setting
• Verified insurance, collected patient data, and maintained accurate medical records
• Educated patients on procedures and handled pre- and post-operative communication
• Managed referrals and supported claims processing
• Entered patient data using winOMS system with strong attention to detail

Business Development Manager at BREAKTHRU BEVERAGE ILLINOIS (2001-10 – 2017-05)

• Developed data tracking and reporting systems to improve operational efficiency
• Collaborated across departments—similar to pharmacy workflow coordination
• Managed multiple priorities in a fast-paced, deadline-driven environment
• Maintained detailed records and ensured data accuracy across systems
• Handled high-volume inquiries and resolved issues efficiently
• Created tracking systems to improve workflow—transferable to pharmacy operations

Associate Degree – Fox College Business School