Customer Service Representative 2 at BCRC (Benefits Coordination & Recovery Center) (2026-05 – Present)
- Identifies if Medicare beneficiary has other health insurance.
- Makes sure Medicare does not pay for medical bills that another group health plan, liability insurer, no-fault insurance, or workers' compensation should cover.
- Collects information about a beneficiary's other health coverage
- Helps find and recover past payments that Medicare made by mistake when another insurer was actually responsible.
Customer Service Representative Senior at SPECTRAFORCE (2025-10 – 2026-06)
I am contrated through Charles Schwab
- Handled high-volume inbound calls regarding Retirement accounts & brokerage accounts
- Assisted with making distributions/contributions/ rollovers to & from their IRAs
- Assisted with moving money to & from a variety of Schwab Brokerage accounts
- Educated clients on IRS rules regarding IRAs
- Guided on how to utilize the website & app for better client experience
PSS at Texas Tech Physicians of El Paso (2024-04 – 2025-10)
- Answer and handle calls for three departments. Surgery, Breastcare center and Ophthalmology & ENT
- Appropriately according to department procedures and guidelines for new, existing, and prospective patients regarding a variety of other inquiries
- Handles contact center prescription refill calls and routes timely and appropriately according to department procedures and guidelines
- Answers and handles contact center medical concern calls
- Insurance pre authorizations and copay inquiries
- Routes patients inquires,medical questions or calla backs to correct clinic for callbacks
- Using EMR system
- Help with claims when denied call insurance company's for reason of denial
Money Movement Specialist at The Judge Group (2023-05 – 2024-02)
I was contracted through Charles Schwab.
- Deal with journal approvals making sure everything is in order and approving them for the client, data remediation checking errors why the journal could not get processed do research and call the client if there's missing information or need more clarification.
- Also process what is called Simples where the company & employee are making contributions to there retirement. Process what is called SIWBS where the IA does the request for the client and I accept it as long as everything is correct.
Payroll Support Representative at ADP (2021-06 – 2023-04)
- Answer inbound calls and emails from customers regarding payroll issues.
- Making sure codes are set up correctly for deductions, help clients fix any issues with the way an employees taxes are set up or with systems follow up and follow through throughout new projects, requests, and cases.
- Ask relevant questions to define the root cause of a problem, generate solutions, decide on a course of action.
WFO Lead Specialist at MAXIMUS (2019-12 – 2020-10)
- I monitor call volume and staffing data to ensure workers are performing in accordance with established quality and performance standards.
- Research inquiries using various tools, databases, written materials, and the web to provide knowledgeable responses to inquiries.
- Make sure CSR's are skilled right to be answering the correct calls there suppose to. I watched over 10 different sites and 14 different languages and TTY agents that took Inbound and outbound calls.
Data Entry Clerk at Conduent (2017-07 – 2019-07)
- I ensure accuracy and completeness of data and transcribe routine pre-coded and identifiable alphanumeric data from the Aenta claims that we receive, I also perform clerical tasks in the data entry function.
Customer Service Representative at GC Services (2009-07 – 2015-10)
- Took escalated calls when customer didn't want to hear what the front line Rep was saying the call would get transferred to me.
- I assisted the customers the best I could with all the tools and resources I had to try and make there experience better.
- I also took freight calls scheduling pallet pick-ups giving quotes on how much there freight will cost and finding lost freight as well.
Cashier at San Eli Supermarket (2007-01 – 2009-03)
- I scanned customers items greeted customers also dealt with giving customers the amount they owed and gave them back there correct change.
- Did western union for them and lottery.
