Melissa Kotzenberg

Accomplished property management leader with extensive experience leading large-scale residential communities, optimizing operational performance, and driving revenue growth. Proven ability to manage high-performing teams, implement strategic initiatives, and improve asset value. Recognized for strong leadership, problem-solving, and a hands-on approach to achieving occupancy and financial goals.

Property Manager - Willow Lake Apartments - Lombard, IL

(2022-01)

• Lead operations for a 403-unit residential community, driving occupancy, revenue growth, and operational efficiency.
• Implemented amenity fees and unit upgrade programs, generating an additional $50K in annual revenue.
• Negotiated vendor contracts and managed inspections, achieving $100K in savings over five years on sprinkler services.
• Directly manage and develop a team of 11 employees, fostering accountability and high performance.
• Recognized for turning around underperforming assets through strategic and solutions-oriented leadership.

Regional Property Manager - A&R Katz Management - Northbrook, IL

(2019-01 - 2020-12)

• Oversaw operations for a portfolio of 10 apartment communities totaling 3,000 units across IL, WI, and IN.
• Conducted regular site visits and inspections to ensure operational consistency and compliance.
• Analyzed market trends, financial reports, and occupancy data to develop and execute revenue-driving strategies.
• Partnered with property managers and maintenance leaders to resolve staffing and performance challenges.
• Led implementation of a digital lease program to streamline leasing processes and improve efficiency.
• Managed escalated resident concerns, maintaining high levels of customer satisfaction.

Property Manager - Village in the Park - Schamburg, IL

(2005-01 - 2019-12)

• Directed daily operations of an 865-unit community, managing a team of 20 staff members.
• Developed and managed annual budgets, marketing strategies, and leasing initiatives.
• Negotiated vendor contracts and oversaw capital improvement projects.
• Built strong relationships with local agencies, including law enforcement, social services, and health departments.
• Conducted move-in/move-out inspections and coordinated unit turns to maintain occupancy goals.
• Maintained community standards through consistent inspections and proactive issue resolution.