Melissa Lee

Dedicated and dependable procession with years of experience in customer service, medical front office operations, along with one year of experience in corrections. Holds an Associate of Applied Science Degree in Funeral Services, bringing a unique understanding of compassion, professionalism and care during sensitive situations. Skilled in communication, patient support, organization, conflict resolution, and maintaining confidentiality while thriving in fast paced environments.

Personal Shopper/Delivery Driver at Instacart (2025-07 – Present)

Provide quality customer service while shopping and delivering customers' grocery and retail orders.

Correctional Officer at Florida Department of Corrections (2024-05 – 2025-07)

Provide care, custody, and control to incarcerated individuals.

Office Administrator at Hanger Clinic Prosthetics and Orthotics (2023-05 – 2024-02)

• Insurance verification
• Processing authorizations
• Financial service counseling
• Medical billing and coding

Authorization Specialist at Ocala ENT (2022-11 – 2023-04)

• Insurance verification
• Processing authorizations
• Financial counseling
• Medical records
• Medical billing and coding

Referral Coordinator Supervisor at North Florida Pediatrics (2022-06 – 2022-11)

• Insurance verification
• Processing authorizations to Specialty Offices, Hospitals and Outpatient Imaging Centers
• Medical records
• Medical billing and coding

Referral Coordinator/Insurance Verification at Cancer Care and Urology of North Florida (2022-01 – 2022-06)

• Insurance verification
• Processing authorizations from Primary Care Offices and Hospitals
• Scheduling all new patients and hospital follow up appointments
• Assists patients with check in and check out
• Filing
• Medical billing and coding

Referral Coordinator/Front Office Specialist at Island Doctors (2020-10 – 2021-08)

• Insurance verification
• Processed authorizations for Specialty Offices and Hospitals
• Assisted patients with check in and check out
• Financial counseling
• Filing
• Medical billing and coding

Interoffice Communications Specialist at Exactech (2019-07 – 2020-09)

• Assisted with supplying internal customers with tools needed to perform their jobs
• Provided customer service to internal customers
• Handled all incoming packages and distribution of packages
• Assisted with accounts receivable
• Processed purchase orders
• Assisted with purchasing

Associate in Science in Funeral Services – Florida State College Jacksonville (2010)