Melissa Morrow

Compassionate, dedicated, and detail-oriented with experience in Homeless Outreach as well as Cashier and Customer Service. Reliable with 30 years of experience as well as management experience. Looking to enrich human interactions, change lives and help people.

Casher - Maverik

(2024-09 - 2026-10)

• Cashier: Handle cash, credit cards, and digital wallets using a point-of-sale (POS) system. Manage register, count drawer and balance cash at start and end of shift. Assist Customers: Greet shoppers, answer basic product questions, and handle returns or exchanges. Maintain store, restocking, front-facing store. Keep the food and coffee areas clean, and restroom cleaning.
• Food Preparation/Kitchen: Wash, peel, chop, slice, and dice vegetables, fruits, and meats according to recipes and chef instructions. Station Setup: Measure and mix ingredients, stock workstations, and ensure all tools are ready before service. Basic Cooking: Handle simple cooking tasks like parboiling food, reducing sauces, or assembling salads. Inventory & Storage: Label, date, and store food using proper rotation methods like FIFO (First In, First Out). Sanitation: Wash dishes, sanitize surfa

Cashier - Fabulous Freddy’s

(2023-04 - 2024-08)

• Greet every shopper warmly, answer questions, and help locate items. Sold carwashes to customers and assisted with monthly membership customers.
• Cleaning, stocking, and front-facing store, maintained cleanliness of store. Assisted with cashing out gaming vouchers. Manage register, count drawer and balance cash at start and end of shift.

Behavioral Health Tech - west care

(2024-06 - 2024-08)

• Coordinated counseling services for patients and/or their families which were tailored for the betterment of patients. rack and record real-time behavioral data during sessions so supervising analysts can measure progress and adjust care.
• Logged patients medicine n MARS database, and facilitated disbursement of medication.
• Use company-approved strategies to encourage positive behaviors, and safely de-escalate or redirect challenging behaviors during stay at the facility. Communicate daily updates to families, caregivers, and specialist facilitating treatment.

navigator/case manager - chicanos por la causa

(2021-08 - 2024-02)

• Engage and offer homeless displaced individuals services based on their individual needs. Assisted with enrollment for Medical, Dental, as well as SNAP/EBT services.
• Created profiles in HMIS database, facilitated temporary stay at homeless shelter, and assisted with obtaining ID cards and other community resources. Check in patrons for overnight stay at shelter while prioritizing treating all staying guests with dignity and respect.
• Build trust through outreach shelters, assessing client needs, safety, and barriers to housing. Help clients fill out housing applications and gather income documents. Strong crisis intervention, active listening, de-escalation skills.

Diploma - General Education - piper High School Sunrise, FL (1994-06)