Melissa Nguyen

I've had a lot of experience in projects relating to: IT, new software launches, M&A, enterprise data warehouse, financial services, credit card industry, loan servicing, call centers, construction, residential and commercial remodels, luxury interior design, small business development, franchises, shipping, print, retail, manufacturing, human resources, and operations. I'm looking for the next organization who needs someone to help them achieve their goals and complete their projects in a timely, cost-effective, and efficient manner.

Vervent Inc. October 2020 – Present

Project Manager | October 2020 – Present

• Developed and flawlessly executed projects, coordinating clients, internal resources, and third parties/vendors for delivery of project objectives on time, on budget, within scope, and in a manner that embodied the mission and policies of the company.
• Managed multiple projects at once that covered client onboardings, client deboardings, post M&A integration, enterprise projects, enterprise data warehouse, process improvement initiatives, cost-reduction initiatives, and new software launches. 

Project Manager | June 2018 – October 2020

• Led a $4.25M real estate renovation project with a 23% ROI to investors.
• Researched market values, cap rates, and developed pro formas to assess real estate values; designed WBS and bottom-up estimating to set budget baselines and schedules; applied price and cost analysis to negotiate proposals; established contract agreements with vendors and contractors; reviewed SOWs, labor, and material bids for cost savings; target costing implementation; inspected jobs for quality and safety standards; assisted with interior design and floor plan layout; paid invoices and processed payroll; completed the bookkeeping, taxes, and expense accounting. 
• Earned value management system analysis, budget-to-actual variance reports; completed monthly financial close including account reconciliations and internal audits; wrote financial statements and reports for business stakeholders; reviewed schedule variance reports; maintained accounts payable, investor funds, and the books for the project’s accounting and income tax documentation.

HR & Operations Manager | September 2015 – June 2018

• Consistently performed under budget despite higher than forecasted sales in brick-and-mortar and omni/eCommerce increasing gross monthly revenue.
• Led two annual inventories achieving shrinkage goals and inventory standards for 300,000+ units. 
• Cut 40% of freight processing expenses by optimizing scheduling, logistics, and productivity levels.
• Created reporting utilized district-wide for improved tracking on KPI’s; processed payroll, and created weekly schedule for 125+ employees; interviewed, hired, and terminated employees; administered performance reviews, performance improvement plans, and annual reviews/compensation raises; executed new hire onboarding; administered workers’ compensation, OSHA log, and environmental safety standards; managed freight unload process; focused on driving customer experience satisfaction.

• Completed the MIT program and led the highest growing sales departments by cultivating leaders through financial reporting, software trainings, merchandise planogram execution, time-management practices, cross-departmental collaboration, and team trainings.

Operations Assistant | May 2014 – May 2015

• Assisted in creating the Global Engineering and Quality SharePoint site as a company initiative of transitioning from private network sites to a cloud-based site for global accessibility.
• Collaborated with the accounting and R&D departments to identify annual R&D tax write-offs and correct noncompliant tax coding processes that were previously in place.
• Published CE Certification SOP manuals for manufacturing machinery to start operating in the UK.
• Coordinated project specifications, tax-coded PO’s; created SOP manuals; crafted PowerPoint presentations for quarterly executive-level conferences. 

San Diego State University August 2012 – May 2015

Bachelor of Science in Business Administration

Emphasis in Finance with a minor in Business Management

University of California Los Angeles March 2020 – June 2022

Project Management Certificate