Accounts Receivable Team Lead/Supervisor - Zters Inc. - Houston, TX
(2021-08 - 2024-07)
I established the AR Department at Zters, Inc. My role involved developing and managing various facets of the AR Department and implementing more roles for the department to expand. I trained and managed three other employees for AR duties and processes.
- Established and led the Accounts Receivable Department, developing processes for billing, collections, and payment processing
- Trained and supervised a team of three employees in AR duties and compliance with collection laws
- Managed account reconciliation, auditing, and dispute resolution including chargebacks
- Processed credit applications and managed allowance for bad debt
- Utilized Sage Intacct and Quickbase systems for financial tracking and reporting
- Performed ACH deposits, check deposits, and refund processing
- Applied Excel and Microsoft Office tools to support AR operations
- Collections
- Billing
- Payment processing
- Check and refund check deposits
- Allowance for bad debt
- Approving and processing credit apps
- Account reconciliation
- ACH deposits
- Auditing accounts
- Disputing chargebacks
- Sage Intacct
- Quickbase system
Accounts Receivable Specialist - Collections Unlimited Of Texas - Houston, TX
(2017-12 - 2020-03)
- Managed collections of diverse accounts to resolution, applying skip tracing techniques to locate debtors
- Ensured compliance with the Fair Debt Collection Practices Act (FDCPA) in all collection activities
- Communicated effectively with customers to negotiate payment plans and resolve disputes
- Prepared and sent collection letters and conducted thorough account research
- Maintained detailed documentation of collection efforts and account status
- Collections of variable accounts
- FDCPA Procedures
- Extensive skip tracing skills
- Sent Letters
- Resolution of Accounts
Accounts Receivable Specialist - BAV Solutions - Houston, TX
(2014-01 - 2016-10)
- Conducted collections on variable accounts, utilizing skip tracing to locate and contact debtors
- Adhered to FDCPA regulations to ensure ethical and legal collection practices
- Delivered customer service to negotiate resolutions and payment arrangements
- Managed correspondence including sending letters and documenting account status
- Resolved accounts efficiently while maintaining compliance and accuracy
- Collections of variable accounts
- FDCPA Procedures
- Skip Tracing
- Customer Service
- Sent Letters
- Resolution of Accounts
Collections Accounts Receivable Representative - FMA Aliance - Houston, TX
(2008-04 - 2012-10)
Managed Collections of medical accounts to resolution. Communicated with insurance companies and attorney offices to get accounts resolved.
- Managed medical account collections, coordinating with insurance companies and attorney offices to resolve accounts
- Ensured compliance with FDCPA procedures throughout collection processes
- Utilized skip tracing to locate responsible parties and facilitate collections
- Provided customer service and maintained accurate documentation of collection activities
- Sent collection letters and followed up on account status to ensure resolution
- Medical Collections
- FDCPA Procedures
- Skip Tracing
- Customer Service
- Sending Letters
- Resolution of Accounts
Collection Accounts Receivable Representative - LTD Financial Services, L.P. - Houston, TX
(2005-07 - 2008-02)
Collection of credit card debt with bank verification of payment and skip tracing tools.
- Collected delinquent credit card accounts, verifying payments with banks and utilizing skip tracing tools
- Maintained strict adherence to FDCPA regulations during all collection activities
- Delivered professional customer service to negotiate and resolve accounts
- Documented collection efforts and account resolutions accurately
- Applied various skip tracing systems to locate debtors and facilitate collections
- Collection of delinquent Accounts
- FDCPA Procedures
- Skip Tracing with variable systems and tools
- Customer Service
- Resolution of Accounts
Office Manager/Executive Assistant - Natural Landscaping and Design - Houston, TX
(2003-08 - 2005-06)
- Customer Service
- Accounts Payable and Receivables
- Billing Clients
- Estimates
- Responsible for hiring employees and reviews
- Handling of Business Accounts
- Payroll
- Purchasing Materials for landscaping
- Drafting Designs
- Hiring of Sub Contractors
- Supervising Staff
- Administrative Duties
Office Manager/Administrative Assistant - TX Wide Window Cleaning and Janitorial Services - Houston, TX
(2000-03 - 2003-05)
- Switchboard
- Communicating with Clients
- Accounts Payables and Receivables
- Balancing Business Accounts
- Designing Advertisements
- General Office Duties
