Melissa Thibeault

Operations and project management professional with extensive experience in theater operations, event coordination, nonprofit leadership, and administrative management. Proven ability to streamline operations, coordinate complex projects, lead volunteers, strengthen community partnerships, and deliver exceptional client service in fast-paced environments.

Production Manager & Rental Coordinator - Square Foot Theatre

(2019-02 - 2025-09)

• Managed all aspects of private event rentals, including scheduling, contracts, payments, logistics, and client communication from initial inquiry through event completion.
• Planned and coordinated theatrical productions, performances, and special events.
• Directed front-of-house operations, including ticketing, concessions, audience services, and volunteer coordination.
• Served as Resident Photographer, photographing approximately 50 theatrical productions and creating promotional and archival imagery for organizational marketing.
• Assisted with fundraising initiatives, community outreach, and promotional efforts.
• Maintained production schedules, records, and organizational systems while managing multiple concurrent projects.

Board Member-at-Large - Patchwork Players, Inc.

(2025-11)

• Contribute to organizational planning, governance, and strategic initiatives.
• Research and prepare grant applications.
• Partner with board members and volunteers to strengthen productions, fundraising efforts, and community engagement.

Office Manager / Event Coordinator - New Haven Academy of Performing Arts

(2017-07 - 2018-12)

• Managed daily administrative operations — scheduling, payroll, accounts receivable, registration, and customer service — for a growing performing arts academy serving 200+ students.
• Coordinated performances and front-of-house operations.
• Improved administrative processes and supported marketing initiatives.

Director of Operations - Jack of ALL Hearts

(2010-05 - 2012-11)

• Directed nonprofit operations, fundraising initiatives, donor outreach, and community partnerships.
• Planned fundraising events and managed marketing, branding, website content, and public relations.

Customer Service Specialist / Small Business Team Supervisor - Anthem Blue Cross Blue Shield

(2000-07 - 2004-02)

• Resolved complex insurance inquiries with professionalism and accuracy.
• Supervised the Small Business customer service team.
• Trained employees and improved workflow efficiency.