Melissa Villanueva

Highly organized and proactive operations professional with more than five years of experience in business operations, property oversight, administrative support, and client relationship management. Successfully built and managed a residential cleaning company while maintaining a loyal base of recurring residential clients before transitioning into a full-time Family Assistant/Property Operations role. Experienced in budgeting, payroll, invoicing, scheduling, vendor coordination, and executive-level household management.

Proficient in Microsoft Excel, Outlook, Google Calendar, and Google Workspace.

Family Assistant / Property Operations Coordinator

Hill Office LLC | Aug. 25, 2025 - Jul. 15, 2026

Managed the daily operations and upkeep of a private residence while providing comprehensive family and household support.

• Coordinated household vendors, maintenance appointments, scheduling, budgeting, inventory, purchasing, and administrative support.
• Prepared meals and snacks based on the homeowners' preferences and household needs.
• Completed grocery shopping and maintained household food, supplies, and inventory.
• Assisted with travel preparation, including packing belongings and preparing snacks and necessities for trips.
• Managed household laundry and coordinated professional dry-cleaning services as needed.
• Ran personal and household errands and assisted with day-to-day family needs.
• Cleaned, organized, and maintained the residence to keep the home tidy, comfortable, and well-presented.
• Created a customized housekeeping manual based on the homeowners' preferences, routines, expectations, and household standards to support consistent care of the residence.
• Maintained discretion, organization, and attention to detail while working in a private household environment.

Position ended due to company restructuring.

Owner & Operations Manager at Cleaning Insights LLC® (2021-01 – 2025-08)

Founded and operated a federally registered trademark residential cleaning company. Managed budgeting, payroll, invoicing, bookkeeping, scheduling, client communications, online booking, and daily operations. Utilized Microsoft Excel, Outlook, Google Calendar, and Google Workspace. Built long-term client relationships and maintained exceptional quality standards.

High School Diploma