Melissa West

Strategic Regional Operations Manager with substantial experience driving organizational success and operational excellence. Proven track record of driving P&L performance with focus on team collaboration and delivering measurable results. Skilled in strategic planning, process optimization, and regulatory compliance excellence. Passionate leader known for fostering a productive work environment and meeting dynamic business needs.

Regional Operations Manager - Axcess Financial - Phoenix, AZ

(2013-01)

District Manager - ACA Financial - Phoenix, AZ

(2007-01 - 2013-12)

Provided executive-level oversight for a 5-state territory encompassing 106 locations through leadership of 10 District Managers.

• Direct P&L accountability across multi-state operations, consistently driving performance and exceeding financial targets.
• Designed and launched enhanced onboarding programs to improve new-hire engagement and long-term retention.
• Successfully implemented Advanced Leadership Training programs to support succession planning and internal promotion pipelines.
• Collaborated with executive leadership to establish long-term operational goals aligned with corporate strategy and market trends.
• Developed and implemented strategic initiatives to improve customer service and drive customer retention efforts.
• Led cross-functional teams to optimize operational workflows and enhance productivity across region locations.
• Led operations for 15 locations across Arizona and New Mexico while serving as a company-wide leadership trainer.
• Enhanced operational efficiency, overseeing rollout of new point-of-sale system across all stores.
• Developed and implemented onboarding and skills training programs for store associates, District managers and executive-level leaders.
• Analyzed market trends to identify growth opportunities and inform business decisions.
• Developed strategic initiatives to improve customer satisfaction and retention rates.

Bachelor of Science - Business Analytics - DeVry University (2028-05)