Loan Originations Manager - Triad Financial Services - Jacksonville, FL
(2024-12)
- Primary point of contact for business clients
- Manage and monitor loan pipelines to ensure accurate underwriting and processing of loan applications
- Develop and implement strategies to optimize loan processing efficiency and enhance overall operational performance
- Collaborate with senior management to establish and achieve performance goals for the loan operations team
- Ensure compliance with all regulatory requirements
- Acted as point of escalation for complex loan scenarios, providing guidance and assistance to resolve issues
- Led strategic initiatives to enhance client satisfaction and retention
- Resolved client concerns quickly and effectively, enhancing client satisfaction
- Collaborated with departments to streamline financial processes, improving overall operational efficiency
- Coached, mentored, and trained team members, fostering professional growth and enhancing team capabilities
- Conduct regular performance evaluations, provide feedback, and support professional development initiatives for team members
- Led team meetings and one-on-one coaching sessions to continuously improve performance
Operations Mgr - Tiny Homes of the South - Mobile, AL
(2022-07 - 2024-12)
- Oversaw daily operations, ensuring efficiency in workflow and resource allocation while monitoring compliance with regulations
- Managed post-closing warranty items to enhance customer experience and retention rates
- Cleared underwriting conditions for loans, improving loan approval rates and reducing processing times
New Home Sales - New Home Sales - Charlotte, NC
(2019-01 - 2022-07)
- Managed daily operations of model home complex, guiding customers through home buying process to facilitate informed decisions
- Generated sales in assigned communities, delivering exceptional customer experiences
- Utilize effective sales techniques to promote and sell products, services, and accessories
- Consistently meet and exceed profitability goals through strategic sales approaches
- Enhanced customer satisfaction by resolving inquiries and issues promptly, contributing to positive buying experiences
Loan Officer - Inspire Home Loans - Charlotte, NC
(2018-01 - 2018-12)
- Originated residential mortgage loans across NC, SC, and GA, driving regional growth
- Streamlined loan approval processes through meticulous pre-underwriting and swift condition clearance, improving compliance and shortening processing timelines
- Ensured complete loan packages for upfront submission, increasing submission accuracy and reducing processing delays
- Fostered seamless communication between clients and underwriting teams, facilitating timely loan approvals and enhancing customer experience
- Built strong relationships with builders, realtors, and buyers, enhancing client satisfaction
Loan Officer - Mattamy Home Funding - Charlotte, NC
(2017-01 - 2018-12)
- Originated residential mortgage loans for homebuyers across NC and SC, meeting sales targets
- Pre-underwrote loan files, ensuring program parameters are met and documentation provided for timely processing
- Cleared underwriting conditions efficiently, improving loan processing timelines
- Packaged loans with all necessary documentation for upfront submission, ensuring compliance
- Locked loans following Secondary Pricing Policies, maintaining financial accuracy
- Reviewed Closing Disclosures for accuracy, ensuring compliance with regulations and reducing potential legal risks
- Fostered relationships with builders, realtors, and buyers, facilitating smooth transactions and enhancing customer satisfaction
- Maintained accurate reports, supporting informed decision-making
Loan Officer - CalAtlantic Mortgage / Standard Pacific Mortgage - Charlotte, NC
(2014-01 - 2017-12)
- Originated residential mortgages in call center environment, across multiple states, consistently closing 150-175 loans annually. Streamlined processes for efficient underwriting and documentation
- Ensured compliance with loan program parameters through meticulous pre-underwriting and comprehensive documentation packaging
- Meticulously processed loan applications, ensuring compliance with program parameters through comprehensive pre-underwriting and documentation packaging
- Cleared underwriting conditions promptly, facilitating timely loan closures
- Executed loan locking practices aligned with Secondary Pricing Policies, providing accurate reporting to support operational efficiency
- Reviewed closing disclosures for accuracy and maintained precise reporting
- Built strong relationships with builders, realtors, and buyers while mentoring new staff to improve team knowledge and collaboration
Production Manager / Mortgage Finance Advisor - Pulte Mortgage - Charlotte, NC
(2011-01 - 2013-12)
- Led mortgage training for sales team, improving prospect conversion rates
- Led field operations, partnering with sales to convert prospects and manage backlog, while supporting sales professionals with mortgage training and updates
- Collaborated with operations to maintain backlog integrity and achieve milestone performance
- Drove backlog integrity and milestone performance, reporting loan status at weekly visibility meetings and ensuring timely project progression
- Reported loan status to PulteGroup in weekly visibility meetings, ensuring transparency
- Worked closely with Operation Production Managers to streamline processes and improve efficiency
- Fostered partnerships with Operations Production Managers, streamlining mortgage processes and enhancing collaboration
- Provided updates and training at sales meetings, fostering continuous learning
