Melissa Williams

Coordinated the Zero's Aren't Permitted (ZAP) Program. Responsible for collecting ZAP Forms and documenting student completion of late assignments. Substituted for classes over a various classroom grade levels and subjects. Responsible for taking attendance, distributing and collecting assignments, and monitoring class behavior. Frequently communicated with parents, teachers, and guidance counselors of students.

ZAP Program Coordinator, Substitute Teacher, and Security Monitor - Alexander Hamilton Junior/Senior High School - Elmsford, N.Y.

(2008)

• Coordinated the Zero's Aren't Permitted (ZAP) Program. Responsible for collecting ZAP Forms and documenting student completion of late assignments.
• Substituted for classes over a various classroom grade levels and subjects. Responsible for taking attendance, distributing and collecting assignments, and monitoring class behavior.
• Frequently communicated with parents, teachers, and guidance counselors of students.
• Proctored New York State Regents exams, midterm exams, and final exams.

Executive Assistant - Burke Medical Research Institute - White Plains, N.Y.

(2004 - 2008)

• Responsible for providing administrative support to the Executive Director.
• Managed weekly scheduling and travel arrangements for incoming guest speakers.

Customer Service Representative - EZ Pass - Spring Valley, N.Y.

(2003 - 2004)

• Responded to a high volume of telephone class regarding customer account information and provided customers with the information needed to update their accounts.
• Responsible for updating changes to customer accounts in the computer system database.

Data Entry and Office Assistant - Westchester Staffing and Department of Social Services - White Plains, N.Y.

(2003 - 2003)

• Performed clerical duties such as typing, filing, and answering phone calls.
• Responsible for opening, sorting, and routing incoming correspondences and preparing outgoing mail.

Data Entry Operator - Quantum Personnel/JP Morgan - New York, N.Y.

(2000 - 2002)

• Responsible for entering account information into the computer data system.
• Sent wire transfers to proper accounts.

Showroom Receptionist - Jalate, LTD - New York, N.Y.

(1999 - 2003)

• Generated statistical reports for maintaining detailed analysis of sales inventory.
• Answered phone calls and greeted potential customers.
• Handled and distributed incoming and outgoing mail.

Customer Service Operations Supervisor - Shafer Foods - New Rochelle, N.Y.

(1996 - 1999)

• Assistant to the Sales Manager; supervised a staff of twenty employees and trained newly hired employees.
• Processed large quantity food orders to various vendors.

Showroom Receptionist/Cashier - Tri-Star Toyota - New Rochelle, N.Y.

(1993 - 1996)

• Greeted customers and handled busy switchboards.
• Assisted salespeople in the showrooms and assisted service department as a cashier.
• Responsible for generating statistical reports, demo keys, bank deposits, and processing credit card purchases.

Reservation Sales Associate - Kemwel Torpak Travel - Harrison, N.Y.

(1987 - 1993)

• Responsible for arranging travel reservations for clients.
• Performed clerical duties such as answering phone calls and data entry.

Business Administration - Monroe Community College

High School Diploma