Targeted Assessment Specialist - University of Kentucky Targeted Assessment Program - Falmouth, KY
(2020-07 - 2026-06)
Ended June 2026 due to funding cuts
- Created program in Falmouth, KY in June 2020 to address the opiate crisis
- Expected to be self-directed and work autonomously with minimal supervision
- Cultivated working relationships within the community to benefit my program participants
- Determined participant eligibility for targeted assessment program
- Conducted assessments in the areas of mental health, substance use, intimate partner violence victimization, learning deficiencies and basic needs
- Wrote and released assessment with my recommendations based on barriers identified and reviewed with participant prior to sending to DCBS (Department of Community Based Services)
- Consulted with DCBS staff regarding case concerns and reported participant progress on a monthly basis
- Attended family court hearings and provided professional recommendations and support to participants
- Submitted referrals to outside agencies and coordinated with supportive agencies to benefit my participants
- Provided participants with appropriate community resources as needed
Targeted Case Manager - St Elizabeth Physicians Journey Recovery Center - Crestview Hills, KY
(2018-06 - 2020-06)
- Managed a caseload of multiple patients receiving targeted case management services
- Complete assessments, treatment plans and ongoing case documentation
- Collected urine drug screens and conducted medication counts
- Conducted phone screenings to determine patient eligibility for services
- Communicated with physicians to ensure patient compliance and continuity of care
Patient Service Representative II - St Elizabeth Physicians Group - Crestview Hills, KY
(2017-06 - 2018-06)
- Schedule appointments for patients within the EPIC system
- Communicate as needed with physicians/clinicians and other staff about any patient concerns/issues
- Verify current insurance and all other pertinent demographic information
- Collect any co-pays, self–pay and outstanding balances
- Balance any and all monies received and credit card charges at the end of the business day
- Provide patients with information regarding financial assistance if so needed
- Scan and attach patient records to individual charts
- Utilize customer service principles and techniques to provide the best quality patient care
TBS Supervisor - DCCH Center for Children and Families - Ft. Mitchell, KY
(1999-08 - 2016-10)
- Co-facilitated quarterly treatment meetings assessing needs, planning approaches and techniques, and implementing model of care for client specific experience
- Connected regularly with all levels of management, staff, and vendors to coordinate services, projects, and/or information as it pertained to care of client
- Planned, monitored and appraised employees' work results including maintaining confidential records, and scheduling and conducting annual evaluations
- Directly supervised seven case managers on all aspects of client care, and at times, sole-on-site supervisor of twenty employees
- Trained and counseled new managers on coaching employees, hearing and resolving grievances, designed and managed programs, and finding local and state resources
Customer service/Sales representative - Lane Bryant Clothing Store
Part-time position
Office management - Dr. Robert Reeves, DC
Part-time position
- Scheduling and managing patient appointments in computer-based system
- Initiated patient care at beginning of appointment
