Mellisa Rodriguez

Compassionate healthcare professional with 8+ years of patient care experience seeking to transition into a Direct Support Professional role. Dedicated to empowering individuals through person-centered care, promoting independence, and fostering community integration while ensuring safety and dignity.

Bilingual Medical Wellness Liaison Lead at Open Hearts Family Wellness (2024-03 – Present)

• Coordinate integrated behavioral health services with family health clinics and primary care providers
• Build trusting relationships with clients and families to ensure comprehensive, person-centered care
• Provide training and mentorship to medical assistants on clinical procedures and best practices
• Collaborate with multidisciplinary teams to develop individualized care plans
• Advocate for clients' needs while promoting their independence and well-being

Administrative Assistant at Trinity Services Group (2021-03 – 2023-06)

Support Service delivery processes and issues by working with the Professional Services Director.

• Supported service delivery processes in collaboration with the Professional Services Director
• Managed sensitive documentation with attention to detail and confidentiality
• Coordinated with multiple departments to ensure seamless operations
• Processed invoices and maintained accurate records in compliance with organizational standards

Medical Administrative Assistant at Spine Institute of Arizona (2020-12 – 2021-02)

• Provided exceptional customer service while scheduling appointments and greeting patients
• Collected and verified patient information with accuracy and sensitivity
• Maintained confidentiality of protected health information
• Assisted patients in navigating insurance coverage and payment processes

Admitting Registration at Mountain Vista Medical Center (2017-09 – 2020-11)

• Set up and managed mobile testing events, establishing efficient registration processes
• Engaged directly with residents and staff, ensuring each person felt supported and informed
• Collected detailed information while maintaining a calm, reassuring presence
• Ensured accurate data processing and appropriate sharing of results

Patient Financial Representative at Banner Health (2013-02 – 2017-08)

• Performed registration processes while building rapport with patients from diverse backgrounds
• Verified insurance eligibility and obtained authorizations for services
• Explained complex information clearly to patients and families
• Maintained detailed records and ensured compliance with regulatory requirements

– Genesis Academy

– Maricopa County Community College

– Accelerated Pathways Career