Bilingual Medical Wellness Liaison Lead at Open Hearts Family Wellness (2024-03 – Present)
- Coordinate integrated behavioral health services with family health clinics and primary care providers
- Build trusting relationships with clients and families to ensure comprehensive, person-centered care
- Provide training and mentorship to medical assistants on clinical procedures and best practices
- Collaborate with multidisciplinary teams to develop individualized care plans
- Advocate for clients' needs while promoting their independence and well-being
Administrative Assistant at Trinity Services Group (2021-03 – 2023-06)
Support Service delivery processes and issues by working with the Professional Services Director.
- Supported service delivery processes in collaboration with the Professional Services Director
- Managed sensitive documentation with attention to detail and confidentiality
- Coordinated with multiple departments to ensure seamless operations
- Processed invoices and maintained accurate records in compliance with organizational standards
Medical Administrative Assistant at Spine Institute of Arizona (2020-12 – 2021-02)
- Provided exceptional customer service while scheduling appointments and greeting patients
- Collected and verified patient information with accuracy and sensitivity
- Maintained confidentiality of protected health information
- Assisted patients in navigating insurance coverage and payment processes
Admitting Registration at Mountain Vista Medical Center (2017-09 – 2020-11)
- Set up and managed mobile testing events, establishing efficient registration processes
- Engaged directly with residents and staff, ensuring each person felt supported and informed
- Collected detailed information while maintaining a calm, reassuring presence
- Ensured accurate data processing and appropriate sharing of results
Patient Financial Representative at Banner Health (2013-02 – 2017-08)
- Performed registration processes while building rapport with patients from diverse backgrounds
- Verified insurance eligibility and obtained authorizations for services
- Explained complex information clearly to patients and families
- Maintained detailed records and ensured compliance with regulatory requirements
