Melody Henslee

Detail-oriented department manager with strong organizational, customer service, communication, and operational skills. Experienced in supervising daily operations, multitasking while maintaining quality, managing inventory, resolving customer concerns, and maintaining service standards. Seeking to transition these transferable skills into a professional environment and contribute to an efficient team.

Department Manager at McDonald's (2024-01 – Present)

• Supervised daily operations to ensure compliance with quality and service standards.
• Trained and mentored team members on operational procedures and customer service excellence.
• Implemented inventory management practices to optimize stock levels and reduce waste.
• Monitored employee performance, providing feedback to enhance productivity and morale; recognized positive performance while addressing areas of opportunity.
• Developed schedules to maintain adequate staffing levels during peak hours.
• Resolved customer complaints promptly, promoting satisfaction and repeat business.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Improved customer satisfaction through attentive service, prompt issue resolution, and continuous process improvements.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Associate of Applied Science in Paralegal Studies – Tyler Junior College (2024-26)