Regional HSPRS TVPRA Case Manager at ENDEAVORS (2023-07 – Present)
- Assess the safety of a child's placement and connect them with community services
- Manage cases with a focus on screening and referrals in areas like placement, safety, education, and mental health
- Provide crisis intervention to ensure a child's well-being
- Excel in detailed documentation and adherence to social work best practices
- Communicate regularly with supervisor about safety concerns
- Report trends and challenges and participate in relevant trainings
Executive Director at NAMI KENTUCKY (2017-06 – 2023-08)
- Supervised more than 30 statewide affiliates
- Managed grant and fundraising responsibilities
- Promoted and expanded the agency through collaborations with community partners
- Recruited members, especially from under-served populations
- Facilitated affiliate growth, marketing, and attendance at meetings and workshops
- Coordinated and planned training sessions
- Managed a team of four staff members: an Advocacy Coordinator, Office Manager, Graphic Designer, and H.R. & C.P.A.
- Oversaw budgets and monitored expenditures
- Organized two events annually: Advocacy Day at the Capitol Rotunda and the Annual Education Mental Health Conference
- Worked with a 13-member Board
- Oversaw and operated 17 mental health NAMI Signature recovery programs and supplemental programs
Field Services Coordinator at WELLCARE OF KENTUCKY (2014-03 – 2016-11)
- Provided case management for foster/adoptive children with WellCare Medicaid coverage in the Southern Bluegrass Region
- Managed the medical and behavioral health care needs of members
- Coordinated behavioral health, medical, and social services
Center Manager at COMMUNITY ACTION COUNCIL (2013-04 – 2014-02)
- Supervised and monitored programs including Head Start, Early Head Start, LIHEAP, Warm Wise, We Care, Weatherization, CRISIS, God's Pantry, KY Connector, Tax Wise, and various others
- Managed a team of 15 staff members
- Initiated the establishment of God's Pantry in the facility's basement
Intake Coordinator/Social Worker at UK GOOD SAMARITAN HOSPITAL BEHAVIORAL HEALTH (2012-04 – 2012-10)
- Evaluated adults and children on the behavioral health unit to ascertain the necessity of in-patient treatment and/or detoxification
- Determined if they would be better suited for services at another medical or behavioral health facility
- Delivered social services to discharged patients
- Secured insurance authorization for in-patient admissions
- Periodically worked on the unit to uphold and enhance skills
Field Service Coordinator at HEALTHCARE SUPPORT SYSTEMS (2011-09 – 2011-12)
- Conducted assessments for adults and children covered by Medicaid in Kentucky at their residence, in a community setting, or through phone consultations
- Administered CAGE assessments (substance abuse) and PHQ-9 assessments (depression) when relevant
- Entered all assessments, implemented interventions, and facilitated referrals
- Drafted written Care Plans for all members, subsequently dispatched to Primary Care Physicians and Members
- Employed EMMA and Share Point data entry programs for comprehensive case management services
- Managed approximately 60 cases
Diverse Roles at CENTRAL BAPTIST HOSPITAL (1995-05 – 2011-10)
- PBX Switchboard
- Gift Shop Clerk
- Nursing Staffing
- OB Business Center
- ACC Bed Placement
- E.D. Registrar
Foster Care Social Worker/Social Service Clinician I at CABINET FOR HEALTH AND FAMILY SERVICES (2005-03 – 2010-08)
- Conducted quarterly to monthly visits with foster parents
- Offered case management and oversaw child placement
- Conducted recruiting and composed narratives
- Conducted training sessions such as PS MAPP, Sexual Abuse, Life Books, Care Plus, Concurrent Planning
- Attended Treatment Plan Meetings (Family Team Meetings)
- Facilitated conflict resolution between foster parents, birth parents, and ongoing workers
- Supervised birth parent visits
- Provided transportation
- Served as a translator and interpreter in Spanish
- Conducted resource home reviews, custody evaluations, relative home evaluations, and child care approvals
- Acted as a Liaison to the Foster Parent Association for five years
- Held the position of FPA Treasurer
- Coordinated the FPA Newsletter and the Bilingual Foster Parent Initiative
- Managed a caseload of 30 to 40 families monthly
Investigative Social Worker/Social Service Worker II at CABINET FOR HEALTH AND FAMILY SERVICES (2004-03 – 2005-03)
- Managed cases for Child Protective and Adult Protective Services
- Specialized in investigations related to neglect, physical, sexual, and emotional abuse, as well as dependency
- Specifically assigned Latino cases due to bilingual and bi-cultural skills
- Conducted all investigations in Spanish
- Wrote treatment case plans, After Care Plans, and Prevention Plans in Spanish
- Facilitated interpretation and translation for Family Team Meetings
- Documented investigative cases
- Actively participated in court proceedings through adjudication
- Established community resource linkages
- Researched resources for undocumented citizens
- Assisted with central intake referrals for limited English speakers
- Provided support at the front desk for individuals with limited English proficiency
- Oversaw the management of 30 to 40 families monthly
Information & Referral Coordinator/Case Manager at HISPANIC INITIATIVE NETWORK (2000-07 – 2003-07)
- Managed Information and Referral services for Spanish-speaking clients
- Managed services for businesses and agencies interested in the Latino community
- Maintained records and conducted assessments for all callers/clients in the IRIS program
- Provided follow-up and Case Management
- Attended community meetings and workshops
- Offered presentations on the H.I.N. program and bi-culturalism
- Assisted Case Managers with Latino clients from various agencies and private businesses
- Acted as an interpreter and translator for clients and agencies
- Collaborated with Federal and State agencies to implement services for Latinos
- Engaged in advocacy and education efforts
- Established and updated a bilingual resource database and resource book
- Conducted marketing and public relations activities, collaborating with local agencies and businesses
- Screened and made referrals for the Maxwell Street Legal Clinic
- Initiated a list serve and distributed weekly information to service providers relevant to the Hispanic community
- Created brochures for the program in both Spanish and English
- Supervised four volunteers
- Managed multiple families, projects, and initiatives
