Director of Operations - GSC Investments - Seattle, WA
(2023-08)
Operational leader for a 34-property manufactured home community portfolio, aligned to investor objectives.
- Grew portfolio NOI 45% through corrective budgeting, tighter financial oversight, and revenue optimization.
- Cut maintenance costs 35% by building and scaling an in-house maintenance program, replacing third-party vendors.
- Led onboarding of 6 acquisitions and offboarding of 8 dispositions with day-one operational readiness and minimal disruption.
- Lead, mentor, and train a 14-person team across 34 sites, strengthening compliance accountability and consistency.
- Performed due diligence including lease audits, rent roll reviews, and resident file audits before and after takeover.
- Oversaw Fair Housing, OSHA, and harassment prevention programs, keeping all 34 communities audit-ready.
- Ran home improvement inspection and Notice to Comply tracking, reducing regulatory exposure through timely abatement.
- Directed refinancing audits and investor inspections with executive-level reporting.
- Negotiated vendor contracts, certifications, and licensing across 34 sites, ensuring compliance and cost efficiency.
Asset Manager - GSC Investments - Seattle, WA
(2021-12 - 2023-08)
- Managed annual budgets, market analysis, and financial statements to drive NOI growth, cap rate optimization, and disposition timing.
- Produced monthly, quarterly, and annual investor and ownership reports.
- Set strategy for and supervised all property management teams; oversaw rent collections and expense management.
- Built business plans for every property, evaluating renovation, repositioning, refinance, or sale.
- Set leasing strategy and rents, approved leases and renewals, and oversaw all capital projects.
Commercial Business Manager - Sunset Equity - Culver City, CA
(2018-02 - 2021-12)
- Oversaw leasing, maintenance, vendors, and financial performance for commercial assets; negotiated leases and renewals to maximize occupancy and revenue.
- Managed capital improvements, major repairs, tenant build-outs, and city inspections on schedule.
- Standardized policies and procedures; led vendor bidding and contract negotiations.
- Conducted market analyses to set competitive rents and produced vacancy, income, and asset reports.
Assistant Business Manager - Greystar - Santa Monica, CA
(2014-06 - 2016-04)
- Supported daily operations and compliance with local and state housing regulations.
- Executed retention and occupancy strategies; used resident feedback and data to improve processes.
Assistant Business Manager - Alliance Residential / Legacy Partners - Los Angeles, CA
(2007-01 - 2014-01)
- Managed resident accounts, financial reporting, and vendor payments in Yardi and Nexus Payables.
- Processed leases, renewals, move-ins/outs, and evictions with strict documentation accuracy.
- Supported pricing and renewal strategy through YieldStar analysis; implemented cost controls and tracked market trends.